Thanks Gerald, For 1: I cannot seem to get to Step 4, just goes back to the start, can get to Step 1.
If I create a new one, it goes through all steps For 2: I had previously done this, but how do you configure the stat? Simon P. Allison IT Infrastructure Support Engineer T: 023 9279 7957 E: spalli...@southdowns.ac.uk<mailto:spalli...@southdowns.ac.uk> South Downs College, College Road, Waterlooville, Hampshire, PO7 8AA P Save our trees! Please don't print out this e-mail unless absolutely necessary. From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gerald Young Sent: 30 May 2015 01:43 To: User questions and discussions about OTRS. Subject: Re: [otrs] Statistics For 1: Edit Stat 10010. By Step 4, change the [x] Close time relative period from 01 month(s) to 01 week(s) For 2: SysConfig in Framework -> Frontend::Agent::Stats -->Stats::UseAgentElementInStats -->Yes Owner and Responsible can be displayed in TicketList For those who are interested, http://lists.otrs.org/pipermail/otrs/2010-February/030795.html is a 2010 post from this mailing list of why it's off by default. On Fri, May 29, 2015 at 11:05 AM, Simon Allison <spalli...@southdowns.ac.uk<mailto:spalli...@southdowns.ac.uk>> wrote: Hi All, Has anyone be able to setup Statistics to show 1. How many closed tickets in the past week? 2. And how many by each agent? I have tried modifying the monthly ticket stat ticketlist, but outputs nothing. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ________________________________ [http://www.southdowns.ac.uk/assets/efooter.png]<http://www.southdowns.ac.uk/apprenticeships> ********************************************************************** This message may contain privileged and confidential information. It is intended solely for the person to whom it is addressed. If you are not the intended recipient, please notify the sender and delete the message immediately. The text in this e-mail and any attachments should not be altered or tampered with in any way. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of South Downs College. **********************************************************************
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