Here is my last update from Level 3: Outage Start: October 4 , 2016 14:06 GMT Outage Stop: October 4 , 2016 15:31 GMT Root Cause: Calls were not present in Level 3 voice switches, impacting voice services in multiple markets of the United States. Fix Action: Configuration adjustments were implemented to allow calls to reach the switches and complete appropriately. Reason for Outage (RFO) Summary: The Voice NOC investigated reports of voice service impact throughout multiple markets in the United States. The equipment vendor was engaged for assistance with investigations. No inbound or outbound calls were present in voice switches. The Voice NOC was able to implement configuration changes that were successful in allowing calls to reach the switches and process accurately. The Voice NOC will continue to fully evaluate the incident and appropriate actions will take place to ensure incidents of this nature do not recur in the future. Services are currently restored and stable.
Corrective Actions: We know how important these services are to our customers. As an organization, we are putting processes in place to prevent issues like this from recurring in the future. This service impact has concluded; however, there may be additional analysis and discovery that occurs as the incident is reviewed by NOC management. Any available updates will be relayed upon event ticket closure. If additional issues are experienced, please contact the Level 3 Technical Service Center at 1-877-4LEVEL3.
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