Hello Scarlett,

When the sponsor click on the link to validated the access you don’t see any 
error ?

If you check in the logs/packetfence.log you should be able to trace what’s 
going on for that sponsor authentication.

Thanks,

Ludovic Zammit
[email protected] <mailto:[email protected]> ::  +1.514.447.4918 (x145) ::  
www.inverse.ca <http://www.inverse.ca/>
Inverse inc. :: Leaders behind SOGo (http://www.sogo.nu <http://www.sogo.nu/>) 
and PacketFence (http://packetfence.org <http://packetfence.org/>) 




> On Aug 6, 2019, at 10:24 AM, Scarlett Moss via PacketFence-users 
> <[email protected]> wrote:
> 
> Hi All,
> We are running the latest PacketFence box and trying to enable the guest self 
> registration feature. Everything works fine but one thing. When the guest 
> self register himself via the sponsor email and pending for sponsor approval, 
> If the sponsor doesn’t approve his request within around 1 minute, guest 
> pending approval page will fallback to the originate guest signup page. Guest 
> doesn’t have WiFi access even sponsor grant the access afterwards. Would you 
> please help to shed some light on how to solve this issue? Is there a way to 
> have guest stay at the pending page before getting the approval instead of 
> fallback to authenticate all over again?
> 
>  
> 
> Thank you very much for your help!!!
> 
>  
> 
> Scarlett 
> 
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