Scarlett, The “Email Activation Timeout” is configurable under the Sponsor source. By default it’s set to 30 mins. The user should stay in pending mode until he gets enable or the token expires after 30 mins.
Thanks, Ludovic Zammit [email protected] <mailto:[email protected]> :: +1.514.447.4918 (x145) :: www.inverse.ca <http://www.inverse.ca/> Inverse inc. :: Leaders behind SOGo (http://www.sogo.nu <http://www.sogo.nu/>) and PacketFence (http://packetfence.org <http://packetfence.org/>) > On Aug 6, 2019, at 11:04 AM, Scarlett Moss <[email protected]> > wrote: > > I understand that. The issue is under most cases, the sponsor will not be > able to grant their access in one and half minute. So the guest will stay in > the pending page and wait for the approval from the sponsor. However, it will > time out / jump back to the original sign up page before the sponsor even > gets the chance to approve its request. Does that make sense? so I want to > longer the guest pending time so it will give the sponsor enough time to > actually check their email and then approve their request. > > Scarlett > > On Tue, Aug 6, 2019 at 9:59 AM Ludovic Zammit <[email protected] > <mailto:[email protected]>> wrote: > The sponsor should receive a email, into that email he has a link. > > The user will only be enabled on the network as soon the sponsor click on the > link to grant the access. If the email is delayed or/and the sponsor takes > time to click on the link and grant the access, the user would have to wait. > > Thanks, > > Ludovic Zammit > [email protected] <mailto:[email protected]> :: +1.514.447.4918 (x145) :: > www.inverse.ca <http://www.inverse.ca/> > Inverse inc. :: Leaders behind SOGo (http://www.sogo.nu > <http://www.sogo.nu/>) and PacketFence (http://packetfence.org > <http://packetfence.org/>) > > > > >> On Aug 6, 2019, at 10:56 AM, Helen Power <[email protected] >> <mailto:[email protected]>> wrote: >> >> >> Hi Ludovic, >> >> Thank you very much for helping. >> >> I checked and it actually doesn’t show any error messages. Guest can do self >> registration fine, the sponsor can grant access fine. It’s just if the >> sponsor doesn’t activate the guest access right away, guest side looks it >> will time out after 60 - 90seconds and then back to the guest sign up and >> start the authentication all over again. Is there anything I can change to >> disable this feature? >> >> Scarlett >> >> On Aug 6, 2019, at 9:52 AM, Ludovic Zammit via PacketFence-users >> <[email protected] >> <mailto:[email protected]>> wrote: >> >>> Hello Scarlett, >>> >>> When the sponsor click on the link to validated the access you don’t see >>> any error ? >>> >>> If you check in the logs/packetfence.log you should be able to trace what’s >>> going on for that sponsor authentication. >>> >>> Thanks, >>> >>> Ludovic Zammit >>> [email protected] <mailto:[email protected]> :: +1.514.447.4918 (x145) >>> :: www.inverse.ca >>> <https://nam04.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.inverse.ca&data=02%7C01%7Chelen_power%40resourcepro.com%7C1d0311d9e8e74ed226c208d71a7dab0f%7C096fa2b2af5c42ec867e7a63ad92dc95%7C0%7C0%7C637006999369716958&sdata=N0JmjcMqAxGFKKa%2BNnf88GUqnbzPrDYREctH9JYyv%2Fc%3D&reserved=0> >>> Inverse inc. :: Leaders behind SOGo (http://www.sogo.nu >>> <https://nam04.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.sogo.nu&data=02%7C01%7Chelen_power%40resourcepro.com%7C1d0311d9e8e74ed226c208d71a7dab0f%7C096fa2b2af5c42ec867e7a63ad92dc95%7C0%7C0%7C637006999369726945&sdata=rK6cgNnkD6tootId%2BYhVKT8V0DMrB7ii1%2Fuxh4rTHNg%3D&reserved=0>) >>> and PacketFence (http://packetfence.org >>> <https://nam04.safelinks.protection.outlook.com/?url=http%3A%2F%2Fpacketfence.org&data=02%7C01%7Chelen_power%40resourcepro.com%7C1d0311d9e8e74ed226c208d71a7dab0f%7C096fa2b2af5c42ec867e7a63ad92dc95%7C0%7C0%7C637006999369726945&sdata=JHAzM6QRQwODsxk0ARj3ROOP8rjK3EFn9CM48m7Ccjs%3D&reserved=0>) >>> >>> >>> >>> >>> >>>> On Aug 6, 2019, at 10:24 AM, Scarlett Moss via PacketFence-users >>>> <[email protected] >>>> <mailto:[email protected]>> wrote: >>>> >>>> Hi All, >>>> We are running the latest PacketFence box and trying to enable the guest >>>> self registration feature. Everything works fine but one thing. When the >>>> guest self register himself via the sponsor email and pending for sponsor >>>> approval, If the sponsor doesn’t approve his request within around 1 >>>> minute, guest pending approval page will fallback to the originate guest >>>> signup page. Guest doesn’t have WiFi access even sponsor grant the access >>>> afterwards. Would you please help to shed some light on how to solve this >>>> issue? Is there a way to have guest stay at the pending page before >>>> getting the approval instead of fallback to authenticate all over again? >>>> >>>> >>>> >>>> Thank you very much for your help!!! >>>> >>>> >>>> >>>> Scarlett >>>> >>>> _______________________________________________ >>>> PacketFence-users mailing list >>>> [email protected] >>>> <mailto:[email protected]> >>>> https://lists.sourceforge.net/lists/listinfo/packetfence-users >>>> <https://lists.sourceforge.net/lists/listinfo/packetfence-users> >>> >>> _______________________________________________ >>> PacketFence-users mailing list >>> [email protected] >>> <mailto:[email protected]> >>> https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Flists.sourceforge.net%2Flists%2Flistinfo%2Fpacketfence-users&data=02%7C01%7Chelen_power%40resourcepro.com%7C1d0311d9e8e74ed226c208d71a7dab0f%7C096fa2b2af5c42ec867e7a63ad92dc95%7C0%7C0%7C637006999369746936&sdata=mUUIXbTUkOH%2Fez02kFlN39izG6hR0s8uTos5LntCtKM%3D&reserved=0 >>> >>> <https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Flists.sourceforge.net%2Flists%2Flistinfo%2Fpacketfence-users&data=02%7C01%7Chelen_power%40resourcepro.com%7C1d0311d9e8e74ed226c208d71a7dab0f%7C096fa2b2af5c42ec867e7a63ad92dc95%7C0%7C0%7C637006999369746936&sdata=mUUIXbTUkOH%2Fez02kFlN39izG6hR0s8uTos5LntCtKM%3D&reserved=0> >> This email (including any attachments) contains confidential information >> intended for a specific individual and purpose. If you have received this >> email in error please notify the sender immediately and delete this e-mail. >> If you are not the intended recipient any disclosing, distributing, copying, >> or taking any action based on this e-mail is strictly prohibited. ReSource >> Pro, LLC. 60 E 42nd Street, Suite 1500 New York, NY 10165 >> <https://www.google.com/maps/search/60+E+42nd+Street,+Suite+1500+New+York,+NY+10165?entry=gmail&source=g> >> www.resourcepro.com <http://www.resourcepro.com/>
_______________________________________________ PacketFence-users mailing list [email protected] https://lists.sourceforge.net/lists/listinfo/packetfence-users
