Like it or not, if you've got a "@palm.com" on
your e-mail, you are an ambassador for your
company.
I was less concerned about the temperature of
your original message than I was about something
else -- something that you just repeated in this
message: the idea that you might just stop working
on the issue.
-That- is what I considered most unprofessional,
in both of these messages. You're working for
3Com/Palm, when you speak you are speaking as
a representative of that company. Whether you
are participating in this list in an official
or unofficial capacity, you're still a representative
of that company.
If the messages is "stop bugging me or we'll stop
working on it", -that- is unprofessional. Whether
it is couched in flamage or in the nicest possible
prose, it is that message -- and attitude -- that
is unacceptable in a represenatitive of the company
whose product we are all discussing.
I hope you take this as constructive criticism
and not as flamage, for that is how it is intended.
--
-Richard M. Hartman
[EMAIL PROTECTED]
186,000 mi./sec ... not just a good idea, it's the LAW!
> -----Original Message-----
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]
> Sent: Thursday, April 29, 1999 10:54 AM
> To: [EMAIL PROTECTED]
> Subject: Re: Palm V failure to issue calls from sleep mode
>
>
> James Einolf wrote:
> > Ah, another lovely, professional response.
>
> I'm not really here professionally. It is certainly not a
> required part of
> my job. I read this list and occassionally contribute for
> the same reason
> that many others do: I know a lot about some aspects of the
> system, I want
> to learn more about other aspects, and I like to help people.
> I'm here
> because I _do_ care, and so it obviously bugs me when people
> repeatedly say
> that I do not. Perhaps I need to more clearly define the relationship
> between Palm and my presence on this list.
>
> Despite all this, my words were harsher than they should have
> been, and for
> that I apologize. None the less, you really should try to be
> friendly to
> people who are trying to help rather than just tick them off.
> Maybe next
> time, I'll just silently stop working on the problem rather
> than posting a
> hastily written too-harsh response.
>
> Jesse
>
>
>
