Ah, another lovely, professional response.
- James
>James Einolf wrote:
>>It would be a simple matter for 3Com customer support to route a few of
>the
>>"my Palm V doesn't wake up for Datebook alarms" complaints to 3Com
>>engineering, and for 3Com engineering to exchange a working unit for the
>>malfunctioning one - if someone cared.
>>
>> If your response to this suggestion is that this can't be done because
>> 3Com's right hand doesn't know what it's left is doing, don't waste your
>> time - this, I already know all too well.
>
>I know this may shock you, but we're actually trying to do this.
>
>I've thought about this problem, and I've been happy to talk about it.
>This is despite the fact that I have a lot of work right now, and none of
>it has anything to do with this problem. Your messages have been sarcastic
>and even insulting. And so it is with a certain regret, that I must admit
>that I, personally, no longer have any interest whatsoever in helping you,
>personally. Obviously, I speak only for myself and not for 3Com.
>
>Finally, this is what I'm going to do: I'm going to ignore the problem(!)
>until I feel like working on it some more, or until my boss tells me to
>work on it. I'm sure that if its our problem, it will be fixed one way or
>another. But don't expect that I'll let you know when it happens.
>
>If you treat everyone like this, I'm not surprised that you didn't get a
>satisfactory response earlier. My involvement seems to have lasted, oh,
>about a day. Bye.
>
>
>Jesse
