Congrats on the new job. Ritz has a few "pro" oriented stores in their chain. Usually it came from their buying out a high end dealer or local chain. They were usually good as long as the original owner and/or staff remained. But Ritz has no viable working plan for their high volume stores, so once the old staff leaves the store usually drops down to their annoying mediocrity.
Butch Each man had only one genuine vocation - to find the way to himself. Hermann Hesse (Demian)