Customer satisfaction? Screw the customer. Only the stockholders coun, and they not for much. (Modern MBA philosophy).
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Joseph Tainter wrote:
What am I not understanding here? Of course the standard approach today is to save a dollar now even if it costs ten dollars tomorrow. Somewhere, I presume, some economist has figured out the relative value of a dollar saved today versus ten dollars spent tomorrow. All this, of course, discounts customer satisfaction.
-- graywolf http://graywolfphoto.com
"You might as well accept people as they are, you are not going to be able to change them anyway."