Hi,

>> The number of people who don't read instructions then complain when they
>> screw things up is amazing.

You're assuming the instructions are always correct and clearly
written, with a focus on the needs of the customer, rather than the
convenience of the supplier. Rather a large assumption.

> What's really amazing is the chutzpah of ignorant people.
> They don't know that they don't know!
> That's ignorance at it's worst.

Probably time to recycle this link:
http://www.apa.org/journals/psp/psp7761121.html

-- 
Cheers,
 Bob

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