Rick:
I had a similar experience with my Pentax lens rebate being denied so
I called the customer service folks at the Express Group Rebate
Service Center (not Pentax) about it. They explained that I had send
in the wrong UPC - the one they required was the UPC sticker which
was on top of the UPC printed on the carton. I sent this to them and
finally received the rebate. Since then I have gotten two more lens
rebates from them with no problems.
The requirement for the *sticker* UPC code, not the printed one from
the carton, is not explained anywhere in the directions. Scam?
Maybe, maybe not, but I'm sure that a percentage of applicants give
up in disgust when their initial submission is denied. The irony is
that they probably blame Pentax rather than the fulfillment company
and any marketing benefit to Pentax from the promotion is lost. Why
can't the sponsoring companies see that this kind of negative
publicity harms them and do something about it? Costco is one
company that does it right - you get a rebate form/ receipt when you
pay for the item and only have to fill out your name and address and
send it in - no additional sales receipt or UPC is required.
Regards, Jim
- Re: Rebate Offer Scumbags Jim King
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