On Oct 21, 2007, at 6:04 PM, John Sessoms wrote:

> But does that mean that you gotta be a pro to finally get service, or
> does it mean more professional service?

A Professional Services program generally means a package of  
equipment loaner/repair/expedited services designed to fit the needs  
of the professional photographer.

It is unrelated to a company's normal Customer Service program.

Godfrey



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