I've run into this several times, with both UPS and FedEx. There's
little you can do, unfortunately.
More irritating to me is when tracking indicates that my package
arrived at the dispatch center two-three days prior to expected
delivery and they simply *will not* put it on the truck for delivery
earlier than the expected delivery date. And you can't arrange to pick
it up in that case either.
Godfrey
On Mar 20, 2009, at 10:44 AM, William Robb wrote:
So, I took a day off work to wait for a shipment from B&H Photo. A
beauty dish and a couple of grids for my studio lights.
Promised delivery was today, hence my taking a day from work.
So, the parcels missed the Fed/Ex truck this morning, and so my
equipment is sitting at their local facitiy, about a 10 minute drive
from my house.
I called Fed/Ex to see if I could just pick the stuff up myself,
thereby saving them the trouble of delivery, and to let me get on
with my day.
It turns out they can't do that.
They have to have a failed delivery attempt prior to being able to
allow a customer pick-up, but they won't be attempting a delivery
now until Monday.
They did give me the option of calling the shipper to see if they
would change the delivery method to allow me to pick up the gear.
B&H, unfortunately, has no way (at least so they say) of changing
the delivery option, since they have no authority over how Fed/Ex
does business.
I think I'll dig out my copy of Catch-22 and give it a read.
It could be worse, I could have chosen UPS.
So it goes.
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