Well, talked to a level 2 support person this AM. After 45 minutes diddlng with the same problem and trying a change of my password, the offshore guy got permission to send me up a level. I talked to Leroy, obviously from his accent a black man in Richardson, Texas. Boy was I happy to talk to him! No more script reading, no more 'I'm sorry sir, but don't worry. I'll stay on the line with you until we get this problem resolved.', just quick and direct trouble shooting by a tech who knew what he was doing. So now I'm online again and will try getting the wireless up next. Thank you Leroy! And let me add this comment. In a society where the caricature for poor, slow customer service is a black face behind the front counter, I want you all to notice Leroy and his black face. He's doing a challenging job, a deductive, logical, thinking job well and effectively. Remember him the next time you think of the stereotype. Regards, Bob S.
On Fri, Dec 11, 2009 at 4:31 AM, Boris Liberman <bori...@gmail.com> wrote: > On 12/11/2009 7:32 AM, Bob Sullivan wrote: >> >> You can't imagine how PISSED OFF I am at AT&T right now. >> What a sorry bunch of SOB's the phone guys are. >> ... >> So this is the venerable AT&T, formerly known as American Telephone >> and Telegraph. This is their off shore customer service - not much of >> an effort from my perspective. And these are the same people who are >> soliciting me by mail every week to sign my household up for U-verse >> digital TV offering. I would encourage all of you to boycott that >> service! >> >> Bob S. (Surfing via a neighbor's unsecured wireless system) > > Bob, if it is any consolation, all local service providers, be it cable TV, > phone/DSL, ISP, cell phone aren't any better. The wait times and complexity > of phone support labyrinth until you get to talk a human being is probably > less, but the quality of service is not. Most unfortunate here is that > switching the provider will not make any good and the choices are all quite > limited - we're a small country after all. > > Boris > > -- > PDML Pentax-Discuss Mail List > PDML@pdml.net > http://pdml.net/mailman/listinfo/pdml_pdml.net > to UNSUBSCRIBE from the PDML, please visit the link directly above and > follow the directions. > -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
