good stuff! nice to hear proper customer service like this.

On Mon, Dec 13, 2010 at 1:39 PM, paul stenquist <pnstenqu...@comcast.net> wrote:
> I bought my 24-inch iMac about two years ago. The hard drive failed after a 
> few months. Apple replaced it with a larger drive, so I was okay with that. 
> About a month ago, I had a serious failure. Took the computer to the apple 
> store and they replaced the logic board and graphics card. I have apple care, 
> so it was still under warranty. Yesterday, slightly less than a month later, 
> it had another catastrophic failure. Seemed like it might be the logic board 
> again. I took it to the apple store this afternoon. I asked the tech guy if 
> the iMacs might have a problem with overheating or something. He said, no, 
> and they rarely have problems with the IMac 24s. I told him I was pretty 
> unhappy about having to bring it in for the third time. He said he understood 
> -- and he gave me a brand new iMac 27, a much better computer with an 
> excellent monitor. I'm pleased as could be. Waiting for it to restore all my 
> files from a Time Machine volume right now. Hope to be processing my pics 
> with it by tomorrow.
>
> Woo hoo!
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-- 
Godfrey
  godfreydigiorgi.posterous.com

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