On Sun, Mar 24, 2013, mike wilson wrote:
> On 24/03/2013 10:21, Bob W wrote:
>>
>>it's the retailer's responsibility to get the thing to you. Tell them to use
>>a shipper who can actually be bothered to do what they're paid to do.
> 
> Only here, I suspect.  In the USA, if something you buy does not
> function as required, you have to seek recourse from the
> manufacturer, not the retailer.  It's probably the buyer's
> responsibility to make sure something is delivered to them, as well.

Nope, it's the seller's/shipper's responsibility to ensure delivery.
Especially if you pay with a credit card (and who doesn't for online
sales?), you can dispute the charge if it doesn't get delivered.
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