Hi Bipin, I'm sorry to have worried you.... but it sounds like you were doing quite alright in that department on your own, anyway. ;)
I will keep you posted on our progress... Today, the camera is resurrected, after a 36 hour cooling-off period in the camera bag. Shooting fine, and I can't get it to replicate its bad behavior from Saturday. But, I have spoken with Customer Service, and will be sending it in, anyway. When I called the US customer service number, I spoke with Paul, who is located in North Carolina (same state as my unfortunate episode...hmmm). While not super-helpful, he was sympathetic, and confirmed that I did all the right things, in terms of trouble shooting, in the field. He suspects maybe a faulty connection, but couldn't say for sure, of course. I will say this... it didn't take me long after fuming over my camera's meltdown to start spouting off about maybe I should ditch my whole kit & switch to another brand. Surely Nikon users don't have to put up with this crap? Well, I invite anyone to try a little google search on "d800 autofocus issue" for starters... Bottom line is, I think all of these (or "some of all of these") manufacturers' machines will have issues at one point or another. For now, I will hold off on selling my gear... It is too bad that there isn't a good Pentax service center where you are, Bipin. Though I didn't get any resolution yet, I wasn't unhappy with the way my call was handled today -- I was glad that the phone was answered by someone in the US, and that I will send the camera to a US service center that I have dealt with successfully before, and they treated me as if I were a customer they wanted to keep. These are not always guaranteed when dealing with customer service of any kind. I haven't taken any options off the table, I just don't believe that conditions are really any better elsewhere, and may be worse, from a service & reliability standpoint. Why would a bigger company care about me? (btw, maybe Pentax needs to offshore their India service to Pentax USA... wouldn't that be a switch! lol ) Until next time... -c On Mon, Jun 17, 2013 at 3:20 AM, Bipin Gupta <bip...@gmail.com> wrote: > I am an "unfortunate?" owner of a K-5 bought this Jan with an 18-135 > WR lens from Henrys of Toronto for CAD 1108 - Serial # 4360179 & > Internal Serial # 7017589 (from stolen camera finder) - made by > Pentax-Ricoh (not Pentax-Hoya). > I was under the impression the K-5 woes were addressed by Ricoh, > before I ventured / risked into buying one. > And I live in Bangalore, India where Pentax has no presence > whatsoever, or an Office or a Service Center. Fools like me here buy > Pentax gear - fell in love with a K1000 SE bought ages ago from Oldens > of New York - Note: Oldens were then what B&H is today. Canikons rule > the roost here in India. > So I am shit worried after reading "K-5 Dead" on PDML. I already have > the Rear e-Dial playing truant randomly, so I moved Aperture & Shutter > change back to the Front e-Dial, which is the default setting. > I have cataloged every reported K-5 Failure gleaned from the Internet, > and will be publishing it soon. > The Pentax US Forum has a thread for Reporting K-5 failures with Body > Serial #s, and I request you give the Serial # when reporting a > failure on PDML. > Hope your K-5 is back to health soon. It is a great machine though - > if it works! > Regards. > Bipin - from that far away enchanting land. > > -- > PDML Pentax-Discuss Mail List > PDML@pdml.net > http://pdml.net/mailman/listinfo/pdml_pdml.net > to UNSUBSCRIBE from the PDML, please visit the link directly above and follow > the directions. -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
