On Fri, Oct 2, 2015 at 4:26 PM, Alvaro Herrera <alvhe...@2ndquadrant.com> wrote: > Joshua D. Drake wrote: >> Put succinctly, I am willing to put resources into testing Redmine for our >> needs. I will need help to do so because I am not a committer/hacker. Andres >> thinks that isn't worth while. I think he is wrong. If he doesn't want to >> help, he doesn't have to, thus the call for volunteers. > > Nobody asked, but here's my opinion on Redmine. I worked pretty heavily > with it during my time at Command Prompt. I have to say that with the > customizations that CMD had at the time, it wasn't that bad -- I was > pretty happy that I could interact with it via email, and most of the > time it wouldn't do anything too stupid. I could also interact with it > using the web, and it worked pretty well there. Most other Redmine > installations I've used don't have the email interface at all. > > However, the contact surface between these two options wasn't really > well polished. Formatting would be lost very frequently: I could write > a nice email, and the customer would get a nice email, but if you looked > at it in the web, it was very ugly. If you used the web form to reply, > the resulting email looked pretty stupid in some cases. I eventually > learned to use the right {{{ }}} markers in my email replies so that > code would look right in the web. But if you made a single mistake, you > were fscked and there was no way at all to fix it. > > As far as I remember, the main reason for this pain was that it didn't > try to consider an email as an email: instead, what it did was grab the > text and cram it into the comment box. Same thing in the other > direction, where the text from the comment would be crammed as an email > in output. All that was needed was for it to store emails in the > rfc/2822 format in the database, and then render them as emails in the > web form, instead of trying to do the conversion in the process. > > > If you look at the debbugs interface, it is pretty clear that all that > it does is keep track of emails -- which, let it be said, is the soul of > this community's communication, so it seems to me that that is what we > need. Metadata changes are kept visually separate from actual > commentary, which is convenient; and you can always get the mbox > involving that bug, or look at minute details of it using the web > interface if you need that sort of thing.
Thanks for this very thoughtful email. -- Robert Haas EnterpriseDB: http://www.enterprisedb.com The Enterprise PostgreSQL Company -- Sent via pgsql-hackers mailing list (pgsql-hackers@postgresql.org) To make changes to your subscription: http://www.postgresql.org/mailpref/pgsql-hackers