>>>>> "Robert" == Robert Munro <ramu...@speakeasy.net> writes:
Robert> On Sun, 24 Jul 2011 06:16:47 -0700 (PDT) Rich Shepard wrote: >> Last Monday I upgraded my Aracnet account to the maximum bandwidth >> that Frontier reports for my location (3M down, 768K up). The >> change was supposed to take no longer than 48 hours. It is now a >> week and my bandwidth has not incresed (according to >> speedtest.net). >> >> Isn't such a change a matter of a few keystrokes by the Telco? >> >> Aracnet/SpiritOne tech support sent Frontier a query on Thursday >> but has not had a response since then. I'm trying to understand >> where the problem might be. Robert> Aracnet/SpiritOne is your ISP and Frontier (formerly Verizon, Robert> perhaps) is the ILEC (telco) or maybe it's a CLEC or DLEC, Robert> leasing your circuit from a telco (like Qwest, for example) Robert> and reselling that to your ISP. Robert> In my admittedly limited experience (as Speakeasy is my ISP, Robert> and Covad is the CLEC under the telco, Qwest), provisioning an Robert> ADSL line takes a lot longer than 48 hours. That work must be Robert> scheduled by the companies and that can take more than one Robert> week, perhaps up to two or three weeks. Robert> As I understand it, your telco pair terminates in a local Robert> telco office, where the voice bandwidth is split off to the Robert> POTS circuits, and higher frequency ADSL bandwidth is Robert> terminated at the local DSLAM (essentially, a rack of ADSL Robert> cards hooked to an edge router, sitting on a fast link). Robert> If the ILEC (or CLEC/DLEC) that owns your ADSL card at the Robert> DSLAM has to switch that out for a faster one, that could Robert> account for a provisioning delay, such as you seem to be Robert> experiencing. Robert> I only know this because Speakeasy made the entire process Robert> transparent, both when I initially ordered my ADSL line and Robert> again later, as I moved. It showed me the work orders, Robert> schedules and confirmations of work done. Robert> You now know everything I do about ADSL provisioning (well, Robert> except for fact that apparently the backhaul on my line uses Robert> ATM from my DSLAM to Speakeasy's Seattle POP, which sort of Robert> blew my mind when I heard that). Robert> Perhaps Aracnet/SpiritOne will share its record of orders, Robert> etc., to the ILEC/CLEC/DLEC with you. That's what I'd ask for, Robert> if I had the problem. Robert> This sort of thing makes me hesitate to think about changing Robert> my ISP, or even ordering a higher speed link. I can't afford Robert> my ADSL link to fail, though I might consider a backup or a Robert> dual-homed setup for reliability. s/Qwest/CenturyLink/g -- Russell Senior, President russ...@personaltelco.net _______________________________________________ PLUG mailing list PLUG@lists.pdxlinux.org http://lists.pdxlinux.org/mailman/listinfo/plug
