Not sure if this has anything to do with the problem but recently I
changed language to English(British) in LMS settings and then got
'Failed to get access token' when using Spotty.
Switching back to 'English' fixed the issue

Oh wow... I did notice both reporters were using en_GB. And at first I thought having en_GB as the locale and US as the country was causing issue. But that wasn't the case with the request we tested in the browser. I didn't realize the plugin was sending the "accept-language" http header - which expects en-gb rather than en_gb. That should be an easy fix.

Thank you very much for this finding!
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