Hi,

>I'm not entirely sure what these RSETs are but they could be that the
>customer was hammering our mail server and we ran out of smtpd
>connections/processes to handle it.

RSET is an SMTP command sent by the client. Form what I see, your Postfix duely 
tried to reply to it but the reply dropped in a timeout.

I am pretty sure that shows the client getting the hiccups while spamming.

-nik

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