We recently had an issue similar to this. Our email gateway was receiving multiple copies of a message from the sending domain. It turned out to be our ISP having SMTP Inspection enabled on a router-port firewall ACL and that was preventing proper communication between our receiving server and the sending server.

What may be helpful to troubleshoot this is if you can get your domain mail queue log from the sending server to let you know why they are stuck in a sending loop.

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Randy Saeks
Network Manager
Glencoe School District 35
@rsaeks

kazabe <mailto:[email protected]>
February 17, 2016 at 16:40

hi.

i some users are reporting me to they are receiving many copies of the same message. the remitent just send 1 message and the recipient receipt 7 or more copies of the same message.

we check the send mail folder in the remitent (outlook 2010) and just have the message sended 1 time.

the copies received in the destination folder have aprox 4 or 6 mins between them.

can be a client sender problem? how can i verify that?

thanks and regards.


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