Hello, I am beyond upset at what has recently happened as an upgrade I did with Powermail... But, more importantly, the lack of ANY response by the folks at ctmdev...
A bit of history may be in order.. First of all, I migrated to a Mac platform about 5 years ago, before that all of my email was handled on UNIX.. I began using the included Outlook Express and setup all of my email accounts (my web sites have a total of about 15 different email addresses).. Everything was working great, then I upgraded to OS-X and found the OS-X email program to basically suck.. So I purchased Powermail and I was actually very pleased with it.. I think I've been using it for about a year now... My mailbox had over 80,000 emails in it spanning business and personal communication for the past 10 years... Before anyone goes thinking I am completely stupid -- all of my "important" emails (I.E. ones which kick of my alphanumeric pager) automatically get forwarded to a special archive account... Nevertheless, when I upgraded to the latest version of Powermail I was shocked to see that I could no longer READ ANY OF MY EMAIL BECAUSE THE PRODUCT THOUGHT I WAS NOT REGISTERED (!!!!).. So now I've got a situation where I can't read any of my email and thus can't get to the email which has my code in it... it's a chick-and-egg problem and it's presence in this software is outrageous (!).. To not be able to send or check email is one thing but to BE LOCKED OUT OF MY EXISTING EMAIL??? INEXCUSABLE!!!.. And the lack of clear directions on backing things up is appalling. As a result of my frustration I tried everything to open up my email in the old version, eventually fumbling and overwriting my (almost 400mb) Message Database file with an older backup that was made about 6 months ago... I was unable to recover my original file and lost an unbelievable amount of electronic receipts and other important email because of this.. I wrote an email to ctmdev almost a week ago and another one about 4 days ago... I have not heard A SINGLE THING FROM THEM and still have not gotten my registration code.... I've now just sent a request for a refund of my money... You guys just lost an extremely loyal customer. I cannot believe that you would PREVENT A USER WHO IS UPGRADING FROM READING THEIR EMAIL (!).... I think you are exposing your customers to WAY TOO MUCH RISK and that if they knew this might be a problem - you probably would have a lot less customers... To say nothing of your lack of support... So allow me admonish new and existing users of Powermail: #1. This software will LOCK YOU OUT OF YOUR EMAIL WHEN/IF YOU UPGRADE AND YOU DO NOT HAVE YOUR ACCESS CODE! YOU WILL NOT BE ABLE TO OPEN IT UP IN YOUR PREVIOUSLY REGISTERED VERSION! #2. CTMDEV is apparently very uninterested in helping customers who experience problems with an upgrade. I don't even know how to end this.. I know I made some mistakes in this upgrade, but there is a VERY serious flaw in the lack of features (like being able to read your fricken email after an upgrade!) here... And the lack of support is just insulting and outrageous given the severity of the problem.... - Greg
