This may be getting closer to a solution. I can only do this with the PMKey in
the Package Contents, I can find no other PMKey elsewhere on the computer
(except there was one on the desktop which I also deleted). When I try
deleting this one key and dropping it back onto the PM app icon, nothing
changes, it still wants the admin password each time PM opens.
I don’t know if it’s relevant, but she’s using about a 5 year old iMac with PM
version 6.2.1 build 4668 and OS X 10.10.4
Thanks for your patience.
Cheers,
John
> On Aug 6, 2015, at 12:54 AM, PowerMail Engineering <jer...@ctmdev.com> wrote:
>
> John Maylone wrote:
>
>> The password has been typed in any number of times, Disk Utility and
>> Disk Warrior were just run, as well as a Drive Genius defrag. All with
>> no change in the situation.
>
> Quit PowerMail, then right-click on the PowerMail.app icon in the Finder, and
> choose "Show Package Contents"; navigate to Contents/PowerMail Additions, and
> remove any PMKey file(s) you find there. Move the PMKey file (which should
> probably be named "PMKey 6 mrkoala") from the {home}/Library/Preferences
> folder to another location, then drag and drop it to the PowerMail.app icon.
> This should launch PowerMail, and reinstall the PMKey in both locations,
> asking for the administrator password if you don't have permissions to modify
> the application. Does this work?
>
>
> Jérôme - CTM Engineering
>
>
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