This may have been emntioned and I missed it, but it should also comply with ADA guidelines
-----Original Message-----
From: [EMAIL PROTECTED]
To: Beth Kranda; [EMAIL PROTECTED]; p&[EMAIL PROTECTED]
Sent: 7/26/02 7:45 PM
Subject: Multi-Language Training Issues
Regarding Multi-lingual Training
True simpler is better, but in most cases the professional staff are not
the problem. This generally is a unique problem for awareness training
for non-professional/non-administrative staff, who by definition may
have lower education levels. Also, the rag states that is must be in
Plain Language without a further definition. Clearly anyone who does
not make multi-lingual training available for lower level staff is going
to face the question at some time.
So I do think that it should be the recommendation of this body that
Awareness training be made available in: English, Spanish, Creole,
Korean, Mandarin Chinese.
Additionally, I also think this question applies to policies and
procedures as well. I think that for larger organizations, there will
be a process breakdown unless both training and P&P are provided in
multiple languages. We have seen this clearly in local and state
government, as well as in the private sector. There may also be an
element of discrimination if training materials are not provided in
multiple languages. I raise these points not to make our lives more
difficult, but from discussions with Liability Litigators. Ultimately,
risk is the issue.
I would suggest a work group be formed to produce white papers for both
privacy, and policies and procedures to directly address the issues of
language. Best practices and minimum requirements in healthcare in
general, and in other industries should be examined. Additionally,
there may very well be other statutes that apply or influence this
discussion, including: OSHA, Dept. Of Labor, State Law, etc. Perhaps
our friends in OCR have an opinion as well?
Tim McGuinness, Ph.D.
HIPAA Help Now
www.hipaahelpnow.com <http://www.hipaahelpnow.com>
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