On 6 Oct 2004, at 15:04, David Riecks wrote:
Are you delivering the files on CD or via electronic download?
Both. Or rather CD and email attachments Initially the files were on CD at 240 dpi I made a copy of the CD and kept it. Their quark and PS open them straight from the cd as 72 ppi I open them as 240 ppi on my copy.
So I started emailing them to try and ascertain what was going on 300 ppi jpeg opens as 72 ppi in both PS5 & Q4 on a couple of their macs 300 ppi tiff opens as 300 ppi in both PS5 & Q4 I did send the first (jpeg) email as windows friendly attachments and the second (tiff) as normal.
I still think it's a Quark quirk, but I don't recall if this issue existed in v4 as no one complained when I was delivering preview/FPO's as jpegs.
I think you are right compounded by PS 5 (that they used to check it with) is also too old.
I have never had this problem before, because I almost always supply jpeg as 72 ppi.
Thanks and I will have a good rummage through your site when I catch up with the backload that this problem has caused.
Cheers Matthew
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