Rough guess. Which way are they opening the files? Are they copying to
their hard drive and then using 'get image' in quark? Its a long time
since I've used Quark but I used to have to say some magic words
first;-) Only joking. I found that if I turned on my printer after
turning on my computer it made a difference. Also if I had printed a
low res dummy earlier I had to turn everything off and start again.
Bob Croxford
On 6 Oct 2004, at 16:31, matthew ward wrote:
I still think it's a Quark quirk, but I don't recall if this issue
existed in v4 as no one complained when I was delivering
preview/FPO's as jpegs.
I think you are right compounded by PS 5 (that they used to check it
with) is also too old.
I have never had this problem before, because I almost always supply
jpeg as 72 ppi.
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