On Tue, Aug 9, 2011 at 8:38 AM, Jarvis, Matthew <mat...@mckweb.com> wrote:

> >
> > Well I guess you need to play more with international environments.
> > Your keyboard is mapped to a language. Characters in Russian have a
> > different ID on the keyboard then my US-EN keyboard.
> >
> > This sets up you your numbers, money, time, date just to name a few.
> >
>
>
> It didn't occur to him to open up and READ the Quick Start Guide that
> certainly came with the machine?
>
>
I'm sure he "probably" did.  We had a client that had a problem installing
our product and he called our tech support.  We asked if he had read the
installation instructions and he said that of course he had.  After
describing his issue, we told him, "Well, on page 2 it says..." and his
response was, "I didn't get that far".  You can only hand-hold some people
so far.


Fred


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