Who's side are you on?!?  ;^)

If that was not stipulated in the original agreement then I agree. I personally (and would recommend to my customers) would check this out in advance. If I can't readily get my data back any time I want - or have a way to get it myself as in an export - then I would not use that service.

By the way, we're not talking about pictures of Disney World here. Some examples are payroll, client Medicare information that is required to be HIPPA compliant, client information for the deceased. I personally would not put this type of information in this type of an application, but people do.

On 5/12/2014 10:33 AM, mbsoftwaresoluti...@mbsoftwaresolutions.com wrote:
On 2014-05-09 19:27, Jeff Johnson wrote:
My opinion is that the customer owns the data and should have a way to
get to it if they want it.



Agreed but I find no problem with there (grammar fix!) being a data prep charge.

[excessive quoting removed by server]

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