I used to get that all the time from two partners. One partner would call me and I would fix it, the other partner would just bitch and never call.
You can't fix something if you don't know about it. Then I would get, "I didn't want to bother you". Well then why bitch about it, isn't that bothering me? Amazing. --- MB Software Solutions General Account <[EMAIL PROTECTED]> wrote: > I try to be nice to people, especially clients, but > there are some that > are just rude and idiotic at times. My client > (whom-I-can't-wait-to-fall-off-support) is terrible > for communication. > She sent this to her last week, complaining and > bitching royally to me > about all the extra work she has to do: > > > it will not print the envelopes. we are having the > same problem as > > last time. the h2office folder keeps popping up > and we have to click > > on something but there is nothing to click on that > says envelopes. we > > will have to handwrite the envelopes again. > I swear to God she's one of those bitchy people who > just loves to "get > up on the cross and suffer for all to see" ...when > she could have an > easier remedy. My response to her: > > You know, if you've got an issue that is going > to cause you any > extra work, you should call...not use > email/comments like this. > > Are you talking about the REAL system or the > BETA system? > > Still waiting on your feedback from the BETA > update the other night! > > > > So today she sends this to me: > > > Ok, first of all I don't have time to call you > since <coworker> and I > > are yet again manually fixing problems that have > accured. (the extra > > 20% penalties) So since it is March I had to do > what I had to do to > > make the office and the boroughs run smoothly by > getting out my > > delinquents. This problem happened last time and > you said the same > > thing, network/printer error. No... not the case. > I used the main pc > > for this and the live verson and printed > everything out so if there > > were and issue I'd be able to freeze frame it like > you requested. > > Well I tried, and it refused to send you what I > was seeing. I had to > > go into each individual account and print out one > envelope at a time > > because for some reason there is an issue with the > mass producement of > > the envelopes. I still ended up taking all of > Lansford home with me > > to handwrite the addresses due to how long it took > to get <town1> and > > <town2> to print. As far as the reports go, I > have yet looked at > > them. I will look at them tomorrow morning and > email you when I see > > them. > > Tonia > > > And my response to her: > > If you want me to review and fix any potential > issue whereby the > system is failing to print yet does not produce > any bug reports, > then you need to call. I cannot help you > otherwise. I have tried > to be helpful and courteous to you but I cannot > fix problems that I > am not only unable to reproduce but yet am not > made aware until > after the fact. I have established a support > vehicle with the > LogmeIn that I provided completely free to you > at no charge > whatsoever to extend good customer service to > you...but if you don't > have time to call me when it's happening, I > cannot help you with > messages/issues I cannot see. Sorry. > > I can't wait to be done with this one....what a > RPITA. She's poorly > educated and I'd like to look past that, but it's > frustrating since > she's just a dumb animal. Grrr... > > > > _______________________________________________ > Post Messages to: [email protected] > Subscription Maintenance: > http://leafe.com/mailman/listinfo/profox > OT-free version of this list: > http://leafe.com/mailman/listinfo/profoxtech > Searchable Archive: > http://leafe.com/archives/search/profox > This message: > http://leafe.com/archives/byMID/profox/[EMAIL PROTECTED] > ** All postings, unless explicitly stated otherwise, > are the opinions of the author, and do not > constitute legal or medical advice. This statement > is added to the messages for those lawyers who are > too stupid to see the obvious. > _______________________________________________ Post Messages to: [email protected] Subscription Maintenance: http://leafe.com/mailman/listinfo/profox OT-free version of this list: http://leafe.com/mailman/listinfo/profoxtech Searchable Archive: http://leafe.com/archives/search/profox This message: http://leafe.com/archives/byMID/profox/[EMAIL PROTECTED] ** All postings, unless explicitly stated otherwise, are the opinions of the author, and do not constitute legal or medical advice. This statement is added to the messages for those lawyers who are too stupid to see the obvious.
