Hi Foxers . I was hoping for some advice regarding exactly how honest is too honest when it comes to working with clients. My situation: I did a website and programmed some custom software for my leading client. Everything is great, everyone is happy. Over the next few months I see a subtle uptick in dissatisfaction as the tool they commissioned is being ignored by its intended users, and an increasing amount of vague, non-specific gripes about the site. Ignoring the fact the tools work perfectly and the site traffic has more than doubled from their previous efforts, I find myself in a somewhat frustrating position. What I'd really like to do is say " Hey dummies, why not invest your time in looking for ways to leverage these investments for you instead of grumbling in the corner over problems your own policies created and you could easily change?". except maybe a little nicer. Those who know me well understand I have a bad, bad habit of telling the blunt version of the truth when I see it . Obviously I want to keep my highest revenue generating client, and want to keep them happy. At the same time my tolerance for dealing with idiocy is wearing thin, and quite frankly, I really don't want to just rip them off by doing projects that don't address their real problems just to make more money. Advice gratefully welcomed and sincerely appreciated as I suspect over time I will run into this again and again.
Dave David Smith Systems Administrator Doan Family of Dealerships (585) 352-6600 ext.1730 [email protected] www.upstatedigitools.com This message may contain confidential and/or proprietary information, and is intended for the person/entity for whom it was originally addressed. Any use by others is strictly prohibited --- StripMime Report -- processed MIME parts --- multipart/alternative text/plain (text body -- kept) text/html --- _______________________________________________ Post Messages to: [email protected] Subscription Maintenance: http://leafe.com/mailman/listinfo/profox OT-free version of this list: http://leafe.com/mailman/listinfo/profoxtech Searchable Archive: http://leafe.com/archives/search/profox This message: http://leafe.com/archives/byMID/profox/000001c9f8fe$310da810$9328f8...@com ** All postings, unless explicitly stated otherwise, are the opinions of the author, and do not constitute legal or medical advice. This statement is added to the messages for those lawyers who are too stupid to see the obvious.
