This is the age old problem david. I have done analysis for clients that show guaranteed profits if they just changed what they did a little bit and they refuse.
Then they have me do projects that i know will just cost them money and not improve sales. I say just send them friendly emails of how you see it to the people in charge and try to block out the pain. Small business owners are the most stubborn group of people in the world. if they didn't think of it, then it isn't good. If you think of it, it isn't good. If they come up with the same idea that you told them 3 years ago to do, then it's great. Bottom line: Continue to suggest your ideas but take their money for their ideas. --- On Mon, 6/29/09, David Smith <[email protected]> wrote: > From: David Smith <[email protected]> > Subject: [NF] need advice regarding Honesty vs. Brutal honesty with clients > To: [email protected] > Date: Monday, June 29, 2009, 5:11 PM > Hi Foxers . I was hoping for some > advice regarding exactly how honest is too > honest when it comes to working with clients. My situation: > I did a website > and programmed some custom software for my leading client. > Everything is > great, everyone is happy. Over the next few months I see a > subtle uptick in > dissatisfaction as the tool they commissioned is being > ignored by its > intended users, and an increasing amount of vague, > non-specific gripes about > the site. Ignoring the fact the tools work perfectly and > the site traffic > has more than doubled from their previous efforts, I find > myself in a > somewhat frustrating position. What I'd really like to do > is say " Hey > dummies, why not invest your time in looking for ways to > leverage these > investments for you instead of grumbling in the corner over > problems your > own policies created and you could easily change?". except > maybe a little > nicer. Those who know me well understand I have a bad, bad > habit of telling > the blunt version of the truth when I see it . > Obviously I want to keep my > highest revenue generating client, and want to keep them > happy. At the same > time my tolerance for dealing with idiocy is wearing thin, > and quite > frankly, I really don't want to just rip them off by doing > projects that > don't address their real problems just to make more > money. Advice > gratefully welcomed and sincerely appreciated as I suspect > over time I will > run into this again and again. > > > > Dave > > > > David Smith > > Systems Administrator > > Doan Family of Dealerships > > (585) 352-6600 ext.1730 > > [email protected] > > www.upstatedigitools.com > > > > This message may contain confidential and/or proprietary > information, and is > intended for the person/entity for whom it was originally > addressed. Any use > by others is strictly prohibited > > > > > > --- StripMime Report -- processed MIME parts --- > multipart/alternative > text/plain (text body -- kept) > text/html > --- > > _______________________________________________ > Post Messages to: [email protected] > Subscription Maintenance: http://leafe.com/mailman/listinfo/profox > OT-free version of this list: http://leafe.com/mailman/listinfo/profoxtech > Searchable Archive: http://leafe.com/archives/search/profox > This message: > http://leafe.com/archives/byMID/profox/000001c9f8fe$310da810$9328f8...@com > ** All postings, unless explicitly stated otherwise, are > the opinions of the author, and do not constitute legal or > medical advice. This statement is added to the messages for > those lawyers who are too stupid to see the obvious. > _______________________________________________ Post Messages to: [email protected] Subscription Maintenance: http://leafe.com/mailman/listinfo/profox OT-free version of this list: http://leafe.com/mailman/listinfo/profoxtech Searchable Archive: http://leafe.com/archives/search/profox This message: http://leafe.com/archives/byMID/profox/[email protected] ** All postings, unless explicitly stated otherwise, are the opinions of the author, and do not constitute legal or medical advice. This statement is added to the messages for those lawyers who are too stupid to see the obvious.
