registerd my boxed copy of pro tools 10 but not listted in my newly created avid.com account

[Nick Gawronski]

Hi, I was trying to contact Avid about this issue but no luck on getting 
any email addresses on the site.  I was trying to see if I had the free 
upgrade to pro tools 11 and was told by the guitar center to check for 
my avid.com account information which of course as I bought a boxed 
version of pro tools 10 I don't have.  I went on the avid.com site and 
tried to recover my login information but got a 500 internal server 
error page so went and created a new account using my email address.  
Once I did that I tried both the serial number from the boxed product 
and the registration ID to access my pro tools 10 downloads and no 
matter what I try it says I don't have any products or the information I 
entered is invalid.  I did try searching the web site for the 
information but found nothing.  What information do I need to provide 
the account system or who at Avid can I write to that can look into this 
issue as this product is registerd as i got the registration successful 
email?  Nick Gawronski

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