Sent from my iPhone
> On Jan 24, 2015, at 10:48 AM, Chris Smart <csma...@cogeco.ca> wrote: > > Mike, your reply was blank. > > At 11:14 AM 1/24/2015, you wrote: > > >> Sent from my iPhone >> >> > On Jan 24, 2015, at 10:02 AM, Chris Smart <csma...@cogeco.ca> wrote: >> > >> > that is, if I can get the category comboboxes to work with Jaws and either >> > IE or Firefox. So far, no such luck. Where do we complain to the BBB about >> > the BBB itself? LOL >> > >> > At 10:57 AM 1/24/2015, you wrote: >> >> good stuff >> >> >> >> Sent from my iPhone >> >> >> >> > On Jan 24, 2015, at 9:45 AM, Chris Smart <csma...@cogeco.ca> wrote: >> >> > >> >> > ok. >> >> > I'm filling out my complaint now. >> >> > >> >> > By the way, if you check radio buttons to specify that the complaint >> >> > has to do with descrimination, the next screen tries to send you >> >> > elsewhere. Leave that stuff unchecked and you may proceed. >> >> > >> >> > Chris >> >> > >> >> > At 10:43 AM 1/24/2015, you wrote: >> >> >> so this particular thread can stay Ilok specific, let's take one >> >> >> fight at a time... on the other hand Avid has been a where of this >> >> >> situation for over a yearso make of that what you may >> >> >> well I posted the information for those of you that would like to >> >> >> contact them you may >> >> >> >> >> >> >> >> >> Sent from my iPhone >> >> >> >> >> >> > On Jan 24, 2015, at 9:28 AM, Ricky Prevatte >> >> >> > <rickypreva...@gmail.com> wrote: >> >> >> > >> >> >> > Let's proceed with caution but let's proceed. Rememberavid has >> >> >> > already put out the challenge to the third-party companies to make >> >> >> > everything as accessible as possible for us. I guess the same thing >> >> >> > would go for I lock as well as plug in. >> >> >> > >> >> >> > Ricky Prevatte LMBT1154 >> >> >> > >> >> >> >> On Jan 24, 2015, at 10:01 AM, CHUCK REICHEL >> >> >> >> <soundpicturerecord...@gmail.com> wrote: >> >> >> >> >> >> >> >> Hi Mike, >> >> >> >> EXCELLENT! >> >> >> >> Your'e correct its time to take action! :) >> >> >> >> Also if Universal audio doesn't announce their accessibility >> >> >> >> Breakthroughs for there UAD Products this NAMM show as they have >> >> >> >> been "whispering" about, They should be next on the list! >> >> >> >> If you want it solved you got to get involved! :) >> >> >> >> Talk soon >> >> >> >> Chuck >> >> >> >> >> >> >> >>> On Jan 24, 2015, at 8:26 AM, Mike Lockett wrote: >> >> >> >>> >> >> >> >>> Hey Guys, >> >> >> >>> This Pace issue is becoming a joke. >> >> >> >>> The fact that we purchase products that depends on an Ilok >> >> >> >>> authorization from a company “Pace Antiti-Piracy.i.inc.†>> >> >> >>> who is a where of >> >> >> >>> the accessibility problems and still haven‬™t ¢t solve them >> >> >> >>> is >> >> >> >>> unacceptable… >> >> >> >>> Now Slau has been in contact with Pace, but there are some things >> >> >> >>> we >> >> >> >>> can do to help move the process along… >> >> >> >>> First here’s their phone and fax nx number. >> >> . >> >> >> >>> Phone: (408) 377-9774Fax: (408) 377-9775: >> >> >> >>> We should all call that number and rather its Sales or support make >> >> >> >>> them a where of the issue. >> >> >> >>> The next step is to file a complaint at the “B“BBB†>> >> >> >>> /Better Business >> >> >> >> >>> Bureaus web site, >> >> >> >>> http://www.bbb.org/losangelessiliconvalley/business-reviews/computers-hardware-software-and-services/pace-anti-piracy-in-san-jose-ca-220487/complaints >> >> >> >>> Companies like Pace live and die by these ratings. >> >> >> >>> I’ll give you an example of what haphappens whenhen they >> >> >> >>> receive a complaint >> >> >> >>> through the BBB: >> >> >> >>> >> >> >> >>> “X >> >> >> >> >> >> >>> >> >> >> >>> Complaint >> >> >> >>> Pace AP would not respond to my issue in a timely or communicative >> >> >> >>> fashion. >> >> >> >>> After purchasing a software product that uses the Ilok protection >> >> >> >>> system, I was required to download the new License Manager >> >> >> >>> software to >> >> >> >>> authorize the >> >> >> >>> Use of the software on my computer. Prior to this, the iLok had >> >> >> >>> been >> >> >> >>> working fine using the web browser authorization system and all of >> >> >> >>> my >> >> >> >>> iLok products >> >> >> >>> Were running just fine. After installing the software, I was >> >> >> >>> unable to >> >> >> >>> get any of the software to operate on my computer, including the >> >> >> >>> software that had >> >> >> >>> Previously been authorized. >> >> >> >>> >> >> >> >>> After contacting Pace, they directed me to install the latest >> >> >> >>> version >> >> >> >>> of software which I already had done and offered a few minor steps >> >> >> >>> which took a couple >> >> >> >>> of minutes and did not fix the problem either. They asked for some >> >> >> >>> files from my computer, and they said they were working on a >> >> >> >>> solution. >> >> >> >>> It is now 3 weeks >> >> >> >>> after my first service request and I still do not have my issue >> >> >> >>> resolved. There is no direct support line or email I can write to, >> >> >> >>> so >> >> >> >>> the only way to get >> >> >> >>> help is to respond back to any messages I receive from the company. >> >> >> >>> During this time, the least amount of time between responses has >> >> >> >>> been >> >> >> >>> 1 day, with most >> >> >> >>> responses coming after 3 or 4 days. >> >> >> >>> >> >> >> >>> I have found their support system completely unacceptable and >> >> >> >>> incapable of handling the problems they have created by releasing >> >> >> >>> this >> >> >> >>> software with no way >> >> >> >>> of ensuring that those affected will be able to return to their >> >> >> >>> prior >> >> >> >>> working state. Given that the problem stems from the iLok >> >> >> >>> authorization system, and >> >> >> >>> not with the original company, I have no way of asking for a >> >> >> >>> refund or >> >> >> >>> return on the software. I currently have over $1000 worth of >> >> >> >>> software >> >> >> >>> that I've >> >> >> >>> purchased from other companies unable to be used due to this >> >> >> >>> third-party protection software. >> >> >> >>> >> >> >> >>> I understand that they are busy due to this new system, but their >> >> >> >>> support response has been completely inadequate and I feel my >> >> >> >>> issue is >> >> >> >>> getting overlooked >> >> >> >>> and ignored. >> >> >> >>> >> >> >> >>> Desired Settlement >> >> >> >>> My only settlement for this issue would be to focus on fixing the >> >> >> >>> issue I have with the software to the point where I can use the >> >> >> >>> products I have purchased >> >> >> >>> without the iLok protection system getting in the way. >> >> >> >>> >> >> >> >>> Business' Initial Response >> >> >> >>> First, I'd like to apologize to Mr. ******* for the lack of >> >> >> >>> response >> >> >> >>> for several days after he sent us the log files we requested. Up >> >> >> >>> until >> >> >> >>> that point, >> >> >> >>> his support ticket had been handled by our support team, and >> >> >> >>> followup >> >> >> >>> emails were going back and forth between Mr. ******* and our team. >> >> >> >>> Once we received >> >> >> >>> the technical log files, his case was assigned to our engineering >> >> >> >>> staff. There was a miscommunication on our end as to who would be >> >> >> >>> contacting Mr. ******* >> >> >> >>> back. >> >> >> >>> >> >> >> >>> I made sure that a response was sent to Mr. ******* today through >> >> >> >>> our >> >> >> >>> support ticketing system. The log he sent was very helpful in >> >> >> >>> identifying a couple >> >> >> >>> of issues to which we have sent followup instructions. I am >> >> >> >>> monitoring >> >> >> >>> his support case and will make sure that there are no delays in >> >> >> >>> completing his case. >> >> >> >>> >> >> >> >>> >> >> >> >>> Consumer's Final Response >> >> >> >>> I was finally directed to an engineer within the company, and he >> >> >> >>> was >> >> >> >>> incredibly helpful in isolating the cause of the problem and >> >> >> >>> finding a >> >> >> >>> fix for it. >> >> >> >>> He was extremely responsive to my information and allowed me to be >> >> >> >>> part of the process for fixing the problem in the software. I could >> >> >> >>> not have been happier >> >> >> >>> With the interaction with the technical department, but I wish it >> >> >> >>> had >> >> >> >>> taken less time for me to be referred to that department. My issue >> >> >> >>> has >> >> >> >>> been completely >> >> >> >>> Resolved and I'm extremely satisfied with the response once I was >> >> >> >>> directed to the right place.†>>> >> >> >> >>> Guys This was taken from the BBB’s„¢s website. >> >> . >> >> >> >>> So every one who is affected by the Ilok authorization process >> >> >> >>> should >> >> >> >>> file a complaint here… >> >> >> >>> Sory for the long post… >> >> >> >>> Time for action!!!!!! >> >> >> >>> >> >> >> >>> -- >> >> >> >>> You received this message because you are subscribed to the Google >> >> >> >>> Groups "Pro Tools Accessibility" group. >> >> >> >>> To unsubscribe from this group and stop receiving emails from it, >> >> >> >>> send an email to ptaccess+unsubscr...@googlegroups.com. >> >> >> >>> For more options, visit https://groups.google.com/d/optout. >> >> >> >> >> >> >> >> -- >> >> >> >> You received this message because you are subscribed to the Google >> >> >> >> Groups "Pro Tools Accessibility" group. >> >> >> >> To unsubscribe from this group and stop receiving emails from it, >> >> >> >> send an email to ptaccess+unsubscr...@googlegroups.com. >> >> >> >> For more options, visit https://groups.google.com/d/optout. >> >> >> > >> >> >> > -- >> >> >> > You received this message because you are subscribed to the Google >> >> >> > Groups "Pro Tools Accessibility" group. >> >> >> > To unsubscribe from this group and stop receiving emails from it, >> >> >> > send an email to ptaccess+unsubscr...@googlegroups.com. >> >> >> > For more options, visit https://groups.google.com/d/optout. >> >> >> >> >> >> -- >> >> >> You received this message because you are subscribed to the Google >> >> >> Groups "Pro Tools Accessibility" group. >> >> >> To unsubscribe from this group and stop receiving emails from it, send >> >> >> an email to ptaccess+unsubscr...@googlegroups.com. >> >> >> For more options, visit https://groups.google.com/d/optout. >> >> > >> >> > -- >> >> > You received this message because you are subscribed to the Google >> >> > Groups "Pro Tools Accessibility" group. >> >> > To unsubscribe from this group and stop receiving emails from it, send >> >> > an email to ptaccess+unsubscr...@googlegroups.com. >> >> > For more options, visit https://groups.google.com/d/optout. >> >> >> >> -- >> >> You received this message because you are subscribed to the Google Groups >> >> "Pro Tools Accessibility" group. >> >> To unsubscribe from this group and stop receiving emails from it, send an >> >> email to ptaccess+unsubscr...@googlegroups.com. >> >> For more options, visit https://groups.google.com/d/optout. >> > >> > -- >> > You received this message because you are subscribed to the Google Groups >> > "Pro Tools Accessibility" group. >> > To unsubscribe from this group and stop receiving emails from it, send an >> > email to ptaccess+unsubscr...@googlegroups.com. >> > For more options, visit https://groups.google.com/d/optout.:-) >> >> -- >> You received this message because you are subscribed to the Google Groups >> "Pro Tools Accessibility" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to ptaccess+unsubscr...@googlegroups.com. >> For more options, visit https://groups.google.com/d/optout. > > -- > You received this message because you are subscribed to the Google Groups > "Pro Tools Accessibility" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to ptaccess+unsubscr...@googlegroups.com. > For more options, visit https://groups.google.com/d/optout.hey Chris it was > just a sarcastic smiley face > :-) sometimes windows don't read that -- You received this message because you are subscribed to the Google Groups "Pro Tools Accessibility" group. To unsubscribe from this group and stop receiving emails from it, send an email to ptaccess+unsubscr...@googlegroups.com. For more options, visit https://groups.google.com/d/optout.
