hey guys sorry about the blank text yesterday I had a session come in that led to a gig that lead to rest today I was wondering Chris were you able to complete the complaint process
Sent from my iPhone > On Jan 24, 2015, at 2:21 PM, Gordon Kent <dbmu...@cybernex.net> wrote: > > Hi: > I felt rather proud of myself a few days ago. This is on Windows, but I was > able to activate the ilok key for a demo of autotune 8. This did involve > using OCR with Jaws. Once you click on the "sign in" button, which is > recognized by the ocr, you will be on the username field. Type in your user > name and tab once to the password and enter that in. Tab once and there is a > check box "remember password" I think. Tab again and you will be on the > "next" button. Press enter. Do another OCR. If you did everything right, > you should see a fair representation of your ilok and the licenses on it. If > something went wrong, you'll see an "account problem" message. You'll need > to press enter and retype everything. Just to be sure, press end and > backspace over any characters that are there. When you are logged in, try > running OCR after pressing tab several times. If you see something like > "show all licenses, click on it and run OCR. If you see the name of the > license you want to transfer, right click on it. This will bring up a menu > but it won't be spoken. > Pressing a should select the "activate license option, but do another OCR to > be sure. Press enter. You will be in the "choose location" dialog. Do an > OCR and find the name of your ilok and do that weird lock and release click. > You should be asked "do you want to activate?" Find OK or Yes or whatever > and click it. You should see "successful." > I know this is not in any way a practical solution, and it doesn't let Pace > off the hook, but if you really need to get your software going it's worth a > try. There obviously is no way to do this on a Mac with voice over. I > can't understand why a program that is strictly a utility like a license > manager can't be writen as normal html or in Java. It's not like it has to > look glitzy or something, it's just an installation for God's sake. > Gord > -----Original Message----- From: Chris Smart > Sent: Saturday, January 24, 2015 12:29 PM > To: ptaccess@googlegroups.com > Subject: Re: Pace Ilok > > LOL blank again Mike! > > At 12:15 PM 1/24/2015, you wrote: > > >> Sent from my iPhone >> >> > On Jan 24, 2015, at 10:48 AM, Chris Smart <csma...@cogeco.ca> wrote: >> > >> > Mike, your reply was blank. >> > >> > At 11:14 AM 1/24/2015, you wrote: >> > >> > >> >> Sent from my iPhone >> >> >> >> > On Jan 24, 2015, at 10:02 AM, Chris Smart <csma...@cogeco.ca> wrote: >> >> > >> >> > that is, if I can get the category >> comboboxes to work with Jaws and either IE or Firefox. So far, no such luck. >> Where do we complain to the BBB about the BBB itself? LOL >> >> > >> >> > At 10:57 AM 1/24/2015, you wrote: >> >> >> good stuff >> >> >> >> >> >> Sent from my iPhone >> >> >> >> >> >> > On Jan 24, 2015, at 9:45 AM, Chris Smart <csma...@cogeco.ca> >> >> > >> >> >> > wrote: >> >> >> > >> >> >> > ok. >> >> >> > I'm filling out my complaint now. >> >> >> > >> >> >> > By the way, if you check radio buttons >> to specify that the complaint has to do with descrimination, the next screen >> tries to send you elsewhere. Leave that stuff unchecked and you may proceed. >> >> >> > >> >> >> > Chris >> >> >> > >> >> >> > At 10:43 AM 1/24/2015, you wrote: >> >> >> >> so this particular thread can stay >> Ilok specific, let's take one fight at a time... on the other hand Avid has >> been a where of this situation for over a yearso make of that what you may >> >> >> >> well I posted the information for >> those of you that would like to contact them you may >> >> >> >> >> >> >> >> >> >> >> >> Sent from my iPhone >> >> >> >> >> >> >> >> > On Jan 24, 2015, at 9:28 AM, Ricky >> Prevatte <rickypreva...@gmail.com> wrote: >> >> >> >> > >> >> >> >> > Let's proceed with caution but let's >> proceed. Rememberavid has already put out the challenge to the third-party >> companies to make everything as accessible as possible for us. I guess the >> same thing would go for I lock as well as plug in. >> >> >> >> > >> >> >> >> > Ricky Prevatte LMBT1154 >> >> >> >> > >> >> >> >> >> On Jan 24, 2015, at 10:01 AM, CHUCK >> REICHEL <soundpicturerecord...@gmail.com> wrote: >> >> >> >> >> >> >> >> >> >> Hi Mike, >> >> >> >> >> EXCELLENT! >> >> >> >> >> Your'e correct its time to take action! :) >> >> >> >> >> Also if Universal audio doesn't >> announce their accessibility Breakthroughs for there UAD Products this NAMM >> show as they have been "whispering" about, They should be next on the list! >> >> >> >> >> If you want it solved you got to get involved! :) >> >> >> >> >> Talk soon >> >> >> >> >> Chuck >> >> >> >> >> >> >> >> >> >>> On Jan 24, 2015, at 8:26 AM, Mike Lockett wrote: >> >> >> >> >>> >> >> >> >> >>> Hey Guys, >> >> >> >> >>> This Pace issue is becoming a joke. >> >> >> >> >>> The fact that we purchase products that depends on an Ilok >> >> >> >> >>> authorization from a company >> ‬œPace Antiti-Piracy.i.inc.†who is a a where of >> >> >> >> >>> the accessibility problems and >> still havenâ€Â¬™t ¢t solve them is >> s >> >> >> >> >>> unacceptable… >> >> >> >> >>> Now Slau has been in contact with >> Pace, but there are some things we >> >> >> >> >>> can do to help move the process along… >> >> >> >> >>> First here’s their ir phone and fax nx number. >> >> >> . >> >> >> >> >>> Phone: (408) 377-9774Fax: (408) 377-9775: >> >> >> >> >>> We should all call that number and >> rather its Sales or support make >> >> >> >> >>> them a where of the issue. >> >> >> >> >>> The next step is to file a >> complaint at the “B“BBBÃB†/Better Business >> >> >> >> >> >> >>> Bureaus web site, >> >> >> >> >>> >> http://www.bbb.org/losangelessiliconvalley/business-reviews/computers-hardware-software-and-services/pace-anti-piracy-in-san-jose-ca-220487/complaints >> >> >> >> >>> Companies like Pace live and die by these ratings. >> >> >> >> >>> I’ll give you an >> examxample of what haphappens whenhen they receive a complaint >> >> >> >> >>> through the BBB: >> >> >> >> >>> >> >> >> >> >>> “X >> >> >> >> >> >> >> >> >> >> >>> >> >> >> >> >>> Complaint >> >> >> >> >>> Pace AP would not respond to my >> issue in a timely or communicative fashion. >> >> >> >> >>> After purchasing a software >> product that uses the Ilok protection >> >> >> >> >>> system, I was required to download >> the new License Manager software to >> >> >> >> >>> authorize the >> >> >> >> >>> Use of the software on my >> computer. Prior to this, the iLok had been >> >> >> >> >>> working fine using the web browser >> authorization system and all of my >> >> >> >> >>> iLok products >> >> >> >> >>> Were running just fine. After >> installing the software, I was unable to >> >> >> >> >>> get any of the software to operate on my computer, including >> >> >> >> >> >>> >> >> >>> the >> >> >> >> >>> software that had >> >> >> >> >>> Previously been authorized. >> >> >> >> >>> >> >> >> >> >>> After contacting Pace, they >> directed me to install the latest version >> >> >> >> >>> of software which I already had >> done and offered a few minor steps >> >> >> >> >>> which took a couple >> >> >> >> >>> of minutes and did not fix the >> problem either. They asked for some >> >> >> >> >>> files from my computer, and they >> said they were working on a solution. >> >> >> >> >>> It is now 3 weeks >> >> >> >> >>> after my first service request and I still do not have my >> >> >> >> >> >> >>> >> >>> issue >> >> >> >> >>> resolved. There is no direct >> support line or email I can write to, so >> >> >> >> >>> the only way to get >> >> >> >> >>> help is to respond back to any >> messages I receive from the company. >> >> >> >> >>> During this time, the least amount >> of time between responses has been >> >> >> >> >>> 1 day, with most >> >> >> >> >>> responses coming after 3 or 4 days. >> >> >> >> >>> >> >> >> >> >>> I have found their support system completely unacceptable and >> >> >> >> >>> incapable of handling the problems >> they have created by releasing this >> >> >> >> >>> software with no way >> >> >> >> >>> of ensuring that those affected >> will be able to return to their prior >> >> >> >> >>> working state. Given that the problem stems from the iLok >> >> >> >> >>> authorization system, and >> >> >> >> >>> not with the original company, I >> have no way of asking for a refund or >> >> >> >> >>> return on the software. I >> currently have over $1000 worth of software >> >> >> >> >>> that I've >> >> >> >> >>> purchased from other companies unable to be used due to this >> >> >> >> >>> third-party protection software. >> >> >> >> >>> >> >> >> >> >>> I understand that they are busy >> due to this new system, but their >> >> >> >> >>> support response has been >> completely inadequate and I feel my issue is >> >> >> >> >>> getting overlooked >> >> >> >> >>> and ignored. >> >> >> >> >>> >> >> >> >> >>> Desired Settlement >> >> >> >> >>> My only settlement for this issue >> would be to focus on fixing the >> >> >> >> >>> issue I have with the software to the point where I can use >> >> >> >> >> >>> >> >> >>> the >> >> >> >> >>> products I have purchased >> >> >> >> >>> without the iLok protection system getting in the way. >> >> >> >> >>> >> >> >> >> >>> Business' Initial Response >> >> >> >> >>> First, I'd like to apologize to >> Mr. ******* for the lack of response >> >> >> >> >>> for several days after he sent us >> the log files we requested. Up until >> >> >> >> >>> that point, >> >> >> >> >>> his support ticket had been >> handled by our support team, and followup >> >> >> >> >>> emails were going back and forth >> between Mr. ******* and our team. >> >> >> >> >>> Once we received >> >> >> >> >>> the technical log files, his case >> was assigned to our engineering >> >> >> >> >>> staff. There was a >> miscommunication on our end as to who would be >> >> >> >> >>> contacting Mr. ******* >> >> >> >> >>> back. >> >> >> >> >>> >> >> >> >> >>> I made sure that a response was >> sent to Mr. ******* today through our >> >> >> >> >>> support ticketing system. The log he sent was very helpful in >> >> >> >> >>> identifying a couple >> >> >> >> >>> of issues to which we have sent >> followup instructions. I am monitoring >> >> >> >> >>> his support case and will make sure that there are no delays >> >> >> >> >> >>> >> >> >>> in >> >> >> >> >>> completing his case. >> >> >> >> >>> >> >> >> >> >>> >> >> >> >> >>> Consumer's Final Response >> >> >> >> >>> I was finally directed to an >> engineer within the company, and he was >> >> >> >> >>> incredibly helpful in isolating >> the cause of the problem and finding a >> >> >> >> >>> fix for it. >> >> >> >> >>> He was extremely responsive to my >> information and allowed me to be >> >> >> >> >>> part of the process for fixing the >> problem in the software. I could >> >> >> >> >>> not have been happier >> >> >> >> >>> With the interaction with the >> technical department, but I wish it had >> >> >> >> >>> taken less time for me to be >> referred to that department. My issue has >> >> >> >> >>> been completely >> >> >> >> >>> Resolved and I'm extremely >> satisfied with the response once I was >> >> >> >> >>> directed to the right place.†>>> >> >> >> >> >>> Guys This was taken from the BBB’s„¢s website. >> . >> >> >> . >> >> >> >> >>> So every one who is affected by >> the Ilok authorization process should >> >> >> >> >>> file a complaint here… >> >> >> >> >>> Sory for the long post… >> >> >> >> >>> Time for action!!!!!! >> >> >> >> >>> >> >> >> >> >>> -- >> >> >> >> >>> You received this message because >> you are subscribed to the Google Groups "Pro Tools Accessibility" group. >> >> >> >> >>> To unsubscribe from this group and >> stop receiving emails from it, send an email to >> ptaccess+unsubscr...@googlegroups.com. >> >> >> >> >>> For more options, visit https://groups.google.com/d/optout. >> >> >> >> >> >> >> >> >> >> -- >> >> >> >> >> You received this message because >> you are subscribed to the Google Groups "Pro Tools Accessibility" group. >> >> >> >> >> To unsubscribe from this group and >> stop receiving emails from it, send an email to >> ptaccess+unsubscr...@googlegroups.com. >> >> >> >> >> For more options, visit https://groups.google.com/d/optout. >> >> >> >> > >> >> >> >> > -- >> >> >> >> > You received this message because >> you are subscribed to the Google Groups "Pro Tools Accessibility" group. >> >> >> >> > To unsubscribe from this group and >> stop receiving emails from it, send an email to >> ptaccess+unsubscr...@googlegroups.com. >> >> >> >> > For more options, visit https://groups.google.com/d/optout. >> >> >> >> >> >> >> >> -- >> >> >> >> You received this message because you >> are subscribed to the Google Groups "Pro Tools Accessibility" group. >> >> >> >> To unsubscribe from this group and >> stop receiving emails from it, send an email to >> ptaccess+unsubscr...@googlegroups.com. >> >> >> >> For more options, visit https://groups.google.com/d/optout. >> >> >> > >> >> >> > -- >> >> >> > You received this message because you >> are subscribed to the Google Groups "Pro Tools Accessibility" group. >> >> >> > To unsubscribe from this group and stop >> receiving emails from it, send an email to >> ptaccess+unsubscr...@googlegroups.com. >> >> >> > For more options, visit https://groups.google.com/d/optout. >> >> >> >> >> >> -- >> >> >> You received this message because you are >> subscribed to the Google Groups "Pro Tools Accessibility" group. >> >> >> To unsubscribe from this group and stop >> receiving emails from it, send an email to >> ptaccess+unsubscr...@googlegroups.com. >> >> >> For more options, visit https://groups.google.com/d/optout. >> >> > >> >> > -- >> >> > You received this message because you are >> subscribed to the Google Groups "Pro Tools Accessibility" group. >> >> > To unsubscribe from this group and stop >> receiving emails from it, send an email to >> ptaccess+unsubscr...@googlegroups.com. >> >> > For more options, visit https://groups.google.com/d/optout.:-) >> >> >> >> -- >> >> You received this message because you are >> subscribed to the Google Groups "Pro Tools Accessibility" group. >> >> To unsubscribe from this group and stop >> receiving emails from it, send an email to >> ptaccess+unsubscr...@googlegroups.com. >> >> For more options, visit https://groups.google.com/d/optout. >> > >> > -- >> > You received this message because you are >> subscribed to the Google Groups "Pro Tools Accessibility" group. >> > To unsubscribe from this group and stop >> receiving emails from it, send an email to >> ptaccess+unsubscr...@googlegroups.com. >> > For more options, visit >> https://groups.google.com/d/optout.hey Chris it was just a sarcastic smiley >> face >> >> > :-) sometimes windows don't read that >> >> -- >> You received this message because you are subscribed to the Google Groups >> "Pro Tools Accessibility" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to ptaccess+unsubscr...@googlegroups.com. >> For more options, visit https://groups.google.com/d/optout. > > -- > You received this message because you are subscribed to the Google Groups > "Pro Tools Accessibility" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to ptaccess+unsubscr...@googlegroups.com. > For more options, visit https://groups.google.com/d/optout. > -- > You received this message because you are subscribed to the Google Groups > "Pro Tools Accessibility" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to ptaccess+unsubscr...@googlegroups.com. > For more options, visit https://groups.google.com/d/optout.hey guys sorry > about the blank text yesterday and then I had to Sesson that led to a gig vet > med to rest all day with wonder and Chris were you able to complete the > complaint process -- You received this message because you are subscribed to the Google Groups "Pro Tools Accessibility" group. To unsubscribe from this group and stop receiving emails from it, send an email to ptaccess+unsubscr...@googlegroups.com. For more options, visit https://groups.google.com/d/optout.
