Sent from my iPhone
> On Jan 24, 2015, at 10:48 AM, Chris Smart <csma...@cogeco.ca> wrote:
>
> Mike, your reply was blank.
>
> At 11:14 AM 1/24/2015, you wrote:
>
>
>> Sent from my iPhone
>>
>> > On Jan 24, 2015, at 10:02 AM, Chris Smart <csma...@cogeco.ca> wrote:
>> >
>> > that is, if I can get the category
comboboxes to work with Jaws and either IE or Firefox. So far, no such
luck. Where do we complain to the BBB about the BBB itself? LOL
>> >
>> > At 10:57 AM 1/24/2015, you wrote:
>> >> good stuff
>> >>
>> >> Sent from my iPhone
>> >>
>> >> > On Jan 24, 2015, at 9:45 AM, Chris Smart <csma...@cogeco.ca>
>> >> > wrote:
>> >> >
>> >> > ok.
>> >> > I'm filling out my complaint now.
>> >> >
>> >> > By the way, if you check radio buttons
to specify that the complaint has to do with descrimination, the next
screen tries to send you elsewhere. Leave that stuff unchecked and you
may proceed.
>> >> >
>> >> > Chris
>> >> >
>> >> > At 10:43 AM 1/24/2015, you wrote:
>> >> >> so this particular thread can stay
Ilok specific, let's take one fight at a time... on the other hand Avid
has been a where of this situation for over a yearso make of that what
you may
>> >> >> well I posted the information for
those of you that would like to contact them you may
>> >> >>
>> >> >>
>> >> >> Sent from my iPhone
>> >> >>
>> >> >> > On Jan 24, 2015, at 9:28 AM, Ricky
Prevatte <rickypreva...@gmail.com> wrote:
>> >> >> >
>> >> >> > Let's proceed with caution but let's
proceed. Rememberavid has already put out the challenge to the third-party
companies to make everything as accessible as possible for us. I guess the
same thing would go for I lock as well as plug in.
>> >> >> >
>> >> >> > Ricky Prevatte LMBT1154
>> >> >> >
>> >> >> >> On Jan 24, 2015, at 10:01 AM, CHUCK
REICHEL <soundpicturerecord...@gmail.com> wrote:
>> >> >> >>
>> >> >> >> Hi Mike,
>> >> >> >> EXCELLENT!
>> >> >> >> Your'e correct its time to take action! :)
>> >> >> >> Also if Universal audio doesn't
announce their accessibility Breakthroughs for there UAD Products this
NAMM show as they have been "whispering" about, They should be next on the
list!
>> >> >> >> If you want it solved you got to get involved! :)
>> >> >> >> Talk soon
>> >> >> >> Chuck
>> >> >> >>
>> >> >> >>> On Jan 24, 2015, at 8:26 AM, Mike Lockett wrote:
>> >> >> >>>
>> >> >> >>> Hey Guys,
>> >> >> >>> This Pace issue is becoming a joke.
>> >> >> >>> The fact that we purchase products that depends on an Ilok
>> >> >> >>> authorization from a company
‬œPace Antiti-Piracy.i.inc.†who is a a where of
>> >> >> >>> the accessibility problems and
still havenâ€Â¬™t ¢t solve them is
s
>> >> >> >>> unacceptable…
>> >> >> >>> Now Slau has been in contact with
Pace, but there are some things we
>> >> >> >>> can do to help move the process along…
>> >> >> >>> First here’s their ir phone and fax nx number.
>> >> .
>> >> >> >>> Phone: (408) 377-9774Fax: (408) 377-9775:
>> >> >> >>> We should all call that number and
rather its Sales or support make
>> >> >> >>> them a where of the issue.
>> >> >> >>> The next step is to file a
complaint at the “B“BBBÃB†/Better Business
>>
>> >> >> >>> Bureaus web site,
>> >> >> >>>
http://www.bbb.org/losangelessiliconvalley/business-reviews/computers-hardware-software-and-services/pace-anti-piracy-in-san-jose-ca-220487/complaints
>> >> >> >>> Companies like Pace live and die by these ratings.
>> >> >> >>> I’ll give you an
examxample of what haphappens whenhen they receive a complaint
>> >> >> >>> through the BBB:
>> >> >> >>>
>> >> >> >>> “X
>>
>> >>
>> >> >> >>>
>> >> >> >>> Complaint
>> >> >> >>> Pace AP would not respond to my
issue in a timely or communicative fashion.
>> >> >> >>> After purchasing a software
product that uses the Ilok protection
>> >> >> >>> system, I was required to download
the new License Manager software to
>> >> >> >>> authorize the
>> >> >> >>> Use of the software on my
computer. Prior to this, the iLok had been
>> >> >> >>> working fine using the web browser
authorization system and all of my
>> >> >> >>> iLok products
>> >> >> >>> Were running just fine. After
installing the software, I was unable to
>> >> >> >>> get any of the software to operate on my computer, including
>> >> >> >>> the
>> >> >> >>> software that had
>> >> >> >>> Previously been authorized.
>> >> >> >>>
>> >> >> >>> After contacting Pace, they
directed me to install the latest version
>> >> >> >>> of software which I already had
done and offered a few minor steps
>> >> >> >>> which took a couple
>> >> >> >>> of minutes and did not fix the
problem either. They asked for some
>> >> >> >>> files from my computer, and they
said they were working on a solution.
>> >> >> >>> It is now 3 weeks
>> >> >> >>> after my first service request and I still do not have my
>> >> >> >>> issue
>> >> >> >>> resolved. There is no direct
support line or email I can write to, so
>> >> >> >>> the only way to get
>> >> >> >>> help is to respond back to any
messages I receive from the company.
>> >> >> >>> During this time, the least amount
of time between responses has been
>> >> >> >>> 1 day, with most
>> >> >> >>> responses coming after 3 or 4 days.
>> >> >> >>>
>> >> >> >>> I have found their support system completely unacceptable and
>> >> >> >>> incapable of handling the problems
they have created by releasing this
>> >> >> >>> software with no way
>> >> >> >>> of ensuring that those affected
will be able to return to their prior
>> >> >> >>> working state. Given that the problem stems from the iLok
>> >> >> >>> authorization system, and
>> >> >> >>> not with the original company, I
have no way of asking for a refund or
>> >> >> >>> return on the software. I
currently have over $1000 worth of software
>> >> >> >>> that I've
>> >> >> >>> purchased from other companies unable to be used due to this
>> >> >> >>> third-party protection software.
>> >> >> >>>
>> >> >> >>> I understand that they are busy
due to this new system, but their
>> >> >> >>> support response has been
completely inadequate and I feel my issue is
>> >> >> >>> getting overlooked
>> >> >> >>> and ignored.
>> >> >> >>>
>> >> >> >>> Desired Settlement
>> >> >> >>> My only settlement for this issue
would be to focus on fixing the
>> >> >> >>> issue I have with the software to the point where I can use
>> >> >> >>> the
>> >> >> >>> products I have purchased
>> >> >> >>> without the iLok protection system getting in the way.
>> >> >> >>>
>> >> >> >>> Business' Initial Response
>> >> >> >>> First, I'd like to apologize to
Mr. ******* for the lack of response
>> >> >> >>> for several days after he sent us
the log files we requested. Up until
>> >> >> >>> that point,
>> >> >> >>> his support ticket had been
handled by our support team, and followup
>> >> >> >>> emails were going back and forth
between Mr. ******* and our team.
>> >> >> >>> Once we received
>> >> >> >>> the technical log files, his case
was assigned to our engineering
>> >> >> >>> staff. There was a
miscommunication on our end as to who would be
>> >> >> >>> contacting Mr. *******
>> >> >> >>> back.
>> >> >> >>>
>> >> >> >>> I made sure that a response was
sent to Mr. ******* today through our
>> >> >> >>> support ticketing system. The log he sent was very helpful in
>> >> >> >>> identifying a couple
>> >> >> >>> of issues to which we have sent
followup instructions. I am monitoring
>> >> >> >>> his support case and will make sure that there are no delays
>> >> >> >>> in
>> >> >> >>> completing his case.
>> >> >> >>>
>> >> >> >>>
>> >> >> >>> Consumer's Final Response
>> >> >> >>> I was finally directed to an
engineer within the company, and he was
>> >> >> >>> incredibly helpful in isolating
the cause of the problem and finding a
>> >> >> >>> fix for it.
>> >> >> >>> He was extremely responsive to my
information and allowed me to be
>> >> >> >>> part of the process for fixing the
problem in the software. I could
>> >> >> >>> not have been happier
>> >> >> >>> With the interaction with the
technical department, but I wish it had
>> >> >> >>> taken less time for me to be
referred to that department. My issue has
>> >> >> >>> been completely
>> >> >> >>> Resolved and I'm extremely
satisfied with the response once I was
>> >> >> >>> directed to the right place.†>>>
>> >> >> >>> Guys This was taken from the BBB’s„¢s website.
.
>> >> .
>> >> >> >>> So every one who is affected by
the Ilok authorization process should
>> >> >> >>> file a complaint here…
>> >> >> >>> Sory for the long post…
>> >> >> >>> Time for action!!!!!!
>> >> >> >>>
>> >> >> >>> --
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https://groups.google.com/d/optout.hey Chris it was just a sarcastic
smiley face
> :-) sometimes windows don't read that
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