Dave Sill writes:
> Second, the offer of commercial support made to Pablo was sent
> privately, not to list. Pablo's reposting it publicly is at least as
> rude as trolling the list for clients.
The best way to troll the list for clients is to answer people's
questions.
> Answering FAQ's is "nice", but it's tiresome and contributes to
> lowering the signal/noise ratio on the list and it encourages other
> newbies to ask their FAQ's.
Flaming them about it, though, produces triple the traffic:
1) The newbie's mail
2) The flamer's mail, and
3) The backlash against Robin.
> Ignoring FAQ's is the easiest and safest approach. It encourages the
> newbie to search the web, list archives, etc. and doesn't reward
> newbies by answering their question. It keeps the signal/noise ratio
> high, and it keeps the civility and morale high.
Probably. But it demands a certain amount of Teutonic self-control.
--
-russ nelson will be speaking at http://www.osdn.com/conferences/handhelds/
Crynwr sells support for free software | PGPok | Mailing lists should not set
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Potsdam, NY 13676-3213 | +1 315 268 9201 FAX | http://russnelson.com/rt.html
