Jake Vickers wrote:
I know this has been brought up before, but I see some fresh new shiny
faces on the list and maybe there is some new knowledge floating out
there.
I have a user that refuses to reboot Windows. He claims that it's a
problem on my end, not his, and he should never have to reboot (but he
also refuses to install updates since he says Windows and it's updates
are not production stable yet - go figure).
Anyway, he's running Office 2003, and every few days (about once a
week to two weeks) his Outlook will hang sending messages. POP3 still
works fine, but any and all messages hang in his outbox. A reboot
solves this, but he keeps insisting that it's my problem and not
Outlook's. This happens with plain messages, as well as ones with
Word attachments.
I do not show any SMTP errors on my end (I don't even show a
connection in the logs to be honest) nor any other error messages.
Outlook gives the error that the SMTP server is not responding and for
him to contact his ISP. Other users can send emails fine using Outlook
while his is giving this error message. Once a message is hung, and
other messages he sends will also hang.
Has anyone seen any type of solution to this? Other than changing to
Thunderbird and/or Linux that is.
I'm off to troll the KBs on MS's site and see if there are any
solutions there.
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does he not have some antivirus program that intercepts the emails ,
maybe its causing the problem. ,
have you tried changing smtp servers without rebooting , he might
believe if no smtp server accepts the message
but best solution is move to linux
Dean
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