Hi there, I've been trying to install the latest release of Qubes (4.0.3) into a Dell Inspiron 14 5485 laptop (spec below) but having a few problems. I've followed the 'Installation Guide' to setup the correct BIOS configuration (AMD virtualization enabled and secure boot disabled) and load the ISO image of Qubes into a USB drive using the dd tool. I've tried a few BIOS configurations which problems I'll describe below:
1) default behaviour (UEFI mode): on boot I press F12 to choose boot media and select USB flash. The installation start and prints a couple of messages but then goes to a blank screen and freezes; 2) legacy mode: on boot I press F12 and choose the USB drive. It opens a pop-up with 3 options- install Qubes, test USB media and install Qubes or troubleshooting. Inside troubleshooting you've a few other options, including installing Qubes in graphics mode. The test media option doesn't display any messages (freezes straight away). If you choose any of the installation options, it will start printing messages but then shows a blank screen and freezes; 3) legacy mode: pressed TAB in the installation dialogue and edited the command to trigger display of more information (console=vga and removal of 'noerror' flag). The installation still frezed but I was able to read the last message (an error related with ACPI). 4) legacy mode (console=vga, 'noerror' flag removed and acpi=off): introduced acpi=off in the installation command. Was able to go a bit further but the installation still freezed. 5) I've also followed the instructions in https://www.qubes-os.org/doc/uefi-troubleshooting/ (2 and 3 sections) but had no success (both in UEFI or legacy modes); 6) there is a setting in the BIOS for fast boot (options are minimal, Auto or through). None of these seem to make a difference both in UEFI or Legacy modes. Any ideas of what I could be doing wrong or other things to try? Happy to give more information if required. Thanks --- Machine: Type: Laptop System: Dell product: Inspiron 5485 v: 2.1.0 serial: <filter> Chassis: type: 10 v: 2.1.0 serial: <filter> Mobo: Dell model: 0RWVK3 v: A00 serial: <filter> UEFI: Dell v: 2.1.0 date: 04/12/2019 Battery: ID-1: BAT0 charge: 6.5 Wh condition: 39.4/42.0 Wh (94%) volts: 11.7/11.4 model: SMP-ATL-3.61 DELL VM73283 serial: <filter> status: Charging CPU: Topology: Quad Core model: AMD Ryzen 5 3500U with Radeon Vega Mobile Gfx bits: 64 type: MT MCP arch: Zen rev: 1 L2 cache: 2048 KiB flags: lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm bogomips: 33538 Speed: 1223 MHz min/max: 1400/2100 MHz Core speeds (MHz): 1: 1223 2: 1222 3: 1223 4: 1222 5: 1223 6: 1223 7: 1222 8: 1222 Graphics: Device-1: AMD Picasso vendor: Dell driver: amdgpu v: kernel bus ID: 05:00.0 chip ID: 1002:15d8 Display: x11 server: X.Org 1.20.5 driver: amdgpu,ati unloaded: fbdev,modesetting,vesa resolution: 1920x1080~60Hz OpenGL: renderer: AMD RAVEN (DRM 3.33.0 5.3.0-28-generic LLVM 9.0.0) v: 4.5 Mesa 19.2.8 direct render: Yes Audio: Device-1: AMD vendor: Dell driver: snd_hda_intel v: kernel bus ID: 05:00.1 chip ID: 1002:15de Device-2: AMD vendor: Dell driver: snd_hda_intel v: kernel bus ID: 05:00.6 chip ID: 1022:15e3 Sound Server: ALSA v: k5.3.0-28-generic Network: Device-1: Qualcomm Atheros QCA9377 802.11ac Wireless Network Adapter vendor: Dell driver: ath10k_pci v: kernel bus ID: 02:00.0 chip ID: 168c:0042 IF: wlp2s0 state: up mac: <filter> Device-2: Realtek RTL810xE PCI Express Fast Ethernet driver: r8169 v: kernel port: 2000 bus ID: 03:00.0 chip ID: 10ec:8136 IF: enp3s0 state: down mac: <filter> Device-3: Atheros type: USB driver: btusb bus ID: 3-2.3:3 chip ID: 0cf3:e009 IF-ID-1: orpheu-laptop state: unknown speed: N/A duplex: N/A mac: N/A Drives: Local Storage: total: 523.04 GiB used: 40.97 GiB (7.8%) ID-1: /dev/nvme0n1 vendor: Samsung model: SSD 970 EVO Plus 500GB size: 465.76 GiB speed: 31.6 Gb/s lanes: 4 serial: <filter> ID-2: /dev/sda type: USB vendor: SanDisk model: Ultra Fit size: 57.28 GiB serial: <filter> Partition: ID-1: / size: 455.31 GiB used: 40.72 GiB (8.9%) fs: ext4 dev: /dev/dm-1 ID-2: /boot size: 704.5 MiB used: 245.0 MiB (34.8%) fs: ext4 dev: /dev/nvme0n1p2 ID-3: swap-1 size: 980.0 MiB used: 1024 KiB (0.1%) fs: swap dev: /dev/dm-2 Sensors: System Temperatures: cpu: 58.9 C mobo: 38.0 C sodimm: 48.0 C Fan Speeds (RPM): cpu: 2562 -- You received this message because you are subscribed to the Google Groups "qubes-users" group. To unsubscribe from this group and stop receiving emails from it, send an email to qubes-users+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/qubes-users/rjsMAvm63_CsJlysQPkKerWw2S8rSsJAU_mYXflaRa9CyeZP6k_k59lBt1M0V-j9nJ8XahPUzgha9I9jLg7_vxDKegfe5vaPONGMwWGRv18%3D%40protonmail.com.
