Lionel- We have 24 hour a day, 7 day a week phone service available. If the Technicians are busy or if you call after hours, a receptionist will take a message for you and Tech Support will get back with you as soon as possible. Technicians can also be reached via email. As always, Tech Support answers emails in the order in which they are received. Normally they are able to answer customers same day. Sometimes, however, if they have to look into a complicated issue it may take a couple days for them to get back with you. That is not a common practice, though. Customers have always been able to reach Tech Support via email and were only unable to reach them via phone for a brief time. So, I don't know why you are telling people there is little or no support available. This is simply untrue. Additionally, Gary and Greg have answered questions on this board at all hours of the day. If we had little or no support, this obviously wouldn't be happening. Not too long ago you spread a rumor on this board about Tech Support being outsourced which was not true. Now you are spreading rumors about there being no Tech Support. You have also made inappropriate comments to other customers on this board in the past. Your comments will now have to be approved before they will be posted to this board to avoid any further rumors or inappropriate comments. If you have any questions about this, you can contact us directly. Regards, Jodi [EMAIL PROTECTED] Quotes Plus Sales/Billing 1-800-627-9637 1-248-942-3933 ----- Original Message ----- From: Lionel Issen To: [email protected] Sent: Monday, December 18, 2006 3:17 PM Subject: RE: [quotes-plus] Possible friction reducer.
This may not work since QP no longer has much or any support staff. Lionel _____ From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of Howard R. Hansen Sent: Monday, December 18, 2006 12:11 PM To: [email protected] Subject: Re: [quotes-plus] Possible friction reducer. Keith, An interesting thought but I would rather see Quotes Plus return to the old method they once used to handle data errors. At one time Quotes Plus had a separate E-Mail address to which users were suppose to send questions about data and report data errors. The E-Mail address was some thing similar to [EMAIL PROTECTED] <mailto:data%40QuotesPlus.com> com. Questions about data of general interest could still be discussed in this group but problems with the data for one issue should be sent directly to Quotes Plus. Howard Keith McCombs wrote: > > I was wondering if things might run a little smoother for both QP staff > and us users if there were more than one Yahoo QP forum. Perhaps adding > the following would help: > 1. quotes-plus-data: to report suspicious or missing data > 2. quotes-plus-dividends: to report new/missing mutual fund dividends > (perhaps users in the know might even report the actual distributions). > 3. quotes-plus-suggestions: obvious > > Then the present quotes-plus could be mostly for user questions and > help, staff announcements, etc. > -- Keith > > [Non-text portions of this message have been removed] > > [Non-text portions of this message have been removed] ------------------------------------------------------------------------------ No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.1.409 / Virus Database: 268.15.23/591 - Release Date: 12/17/2006 [Non-text portions of this message have been removed]
