Hello- Certain, and a select few, board members have caused problems on this board with other members and with starting rumors. While we encourage you all to give your opinions, there is a difference between a personal opinion and a rumor. Stating an opinion is different than stating a false"fact". Having to address these "facts" only wastes our time addressing other issues, making program and data changes, and assisting our customers. It also upsets and confuses other users. However, that is not our main concern here. When a member starts to offend others, we have to step in. We have posted warnings, numerous times, letting EVERYONE know that we will not accept any behavior that is offensive to our other users. If people choose to ignore these warnings, then they have to face the consequences of their own actions. Finally, this board was set up so all of you could discuss your ideas and opinions about Quotes Plus and trading in general. We have allowed people to post comments unrelated to these issues but it's now getting out of hand. Personally attacking eachother is crossing the line and won't be allowed. No one is being "censored" because of anything negative they've posted about Quotes Plus. As a matter of fact, we appreciate any opinions as they help improve our services. We will not allow board members to personally attack one another, however, especially when everyone has been warned publicly and some even privately about doing so. Best Regards, Jodi [EMAIL PROTECTED] Quotes Plus Sales/Billing 1-800-627-9637 1-248-942-3933 ----- Original Message ----- From: EAdamy To: [email protected] Sent: Tuesday, December 19, 2006 10:24 AM Subject: RE: [quotes-plus] Possible friction reducer.
While I understand the need for civil discourse, I think it is unfortunate when a vendor resorts to censorship on its forum. Doing so conveys a sense that the vendor has something to hide. A factual statement of correction will often suffice and when the friction level gets too high, customers will often step in to set the record straight. I recall the announcement that telephone Tech Support was discontinued. I do not recall ever seeing an announcement that telephone Tech Support was reinstated. If there was such an announcement, I missed it and others may have too. Earl -----Original Message----- From: [email protected] [mailto:[EMAIL PROTECTED] Behalf Of [EMAIL PROTECTED] Sent: Monday, December 18, 2006 11:57 PM To: [email protected] Subject: Re: [quotes-plus] Possible friction reducer. Lionel- We have 24 hour a day, 7 day a week phone service available. If the Technicians are busy or if you call after hours, a receptionist will take a message for you and Tech Support will get back with you as soon as possible. Technicians can also be reached via email. As always, Tech Support answers emails in the order in which they are received. Normally they are able to answer customers same day. Sometimes, however, if they have to look into a complicated issue it may take a couple days for them to get back with you. That is not a common practice, though. Customers have always been able to reach Tech Support via email and were only unable to reach them via phone for a brief time. So, I don't know why you are telling people there is little or no support available. This is simply untrue. Additionally, Gary and Greg have answered questions on this board at all hours of the day. If we had little or no support, this obviously wouldn't be happening. Not too long ago you spread a rumor on this board about Tech Support being outsourced which was not true. Now you are spreading rumors about there being no Tech Support. You have also made inappropriate comments to other customers on this board in the past. Your comments will now have to be approved before they will be posted to this board to avoid any further rumors or inappropriate comments. If you have any questions about this, you can contact us directly. Regards, Jodi [EMAIL PROTECTED] Quotes Plus Sales/Billing 1-800-627-9637 1-248-942-3933 ----- Original Message ----- From: Lionel Issen To: [email protected] Sent: Monday, December 18, 2006 3:17 PM Subject: RE: [quotes-plus] Possible friction reducer. This may not work since QP no longer has much or any support staff. Lionel _____ From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of Howard R. Hansen Sent: Monday, December 18, 2006 12:11 PM To: [email protected] Subject: Re: [quotes-plus] Possible friction reducer. Keith, An interesting thought but I would rather see Quotes Plus return to the old method they once used to handle data errors. At one time Quotes Plus had a separate E-Mail address to which users were suppose to send questions about data and report data errors. The E-Mail address was some thing similar to [EMAIL PROTECTED] <mailto:data%40QuotesPlus.com> com. Questions about data of general interest could still be discussed in this group but problems with the data for one issue should be sent directly to Quotes Plus. Howard Keith McCombs wrote: > > I was wondering if things might run a little smoother for both QP staff > and us users if there were more than one Yahoo QP forum. Perhaps adding > the following would help: > 1. quotes-plus-data: to report suspicious or missing data > 2. quotes-plus-dividends: to report new/missing mutual fund dividends > (perhaps users in the know might even report the actual distributions). > 3. quotes-plus-suggestions: obvious > > Then the present quotes-plus could be mostly for user questions and > help, staff announcements, etc. > -- Keith > > [Non-text portions of this message have been removed] > > [Non-text portions of this message have been removed] ---------------------------------------------------------- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.1.409 / Virus Database: 268.15.23/591 - Release Date: 12/17/2006 [Non-text portions of this message have been removed] [Non-text portions of this message have been removed] ------------------------------------------------------------------------------ No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.1.409 / Virus Database: 268.15.24/592 - Release Date: 12/18/2006 [Non-text portions of this message have been removed]
