Hi Razzak, Karen & Anthon, I seem to have solved this. I did this by changing the properties of RBG.chm firstly so it ran 'Maximized', then in a 'Normal window' - all worked as it should. I then tried setting it to run 'Minimized' and that work properly as well from R:Base - certainly not minimized though. So, almost 'by accident' things are back working as they should. I am not sure why this solved the problem, but at least I now have Help when required.
Thanks for your help with this. Regards John Docherty On Thursday, June 9, 2022 at 10:16:11 PM UTC+12 johnd...@gmail.com wrote: > Hi Razzak, > > Thanks for your suggestions. Sorry for the delay in replying. > > What I have found after further 'experimentation' is that when I open the > RBG.chm file from Windows Explorer on my ZBook (the machine where the help > is not 'working') I see that the task appears on the task bar but I cannot > maximize it. > [image: Help.jpg] > > > However if I use Windows Explorer to open the identical RBG.chm on my > other laptop, over the network, then the window opens correctly on the > ZBook. If I click on that task on the taskbar it switches between being > minimized and visible as it should be. Thus, it seems that the RBG.chm Help > is actually 'working', but for some reason it is 'stuck' as a minimized > window. I note though that the other .chm files on the ZBook all all open > correctly. > > I tried Help from various 'places' within R:Base but the only one that I > have found to work is the Tutorial. (Help topics does not work.) The help > task doesn't appear on the taskbar when I try to use Help from R:Base, but > the Tutorial does, > > In regard to running this from the C:\ drive are you suggesting I install > R:Base there ? (Sorry - I am not quite sure what you intended I try.) > > I note that this all used to work. Maybe something is awry with my > machine. I can workaround this by using Windows Explorer. > > Thanks for your help. (No pun intended.) > > Regards > John Docherty > > On Thursday, June 9, 2022 at 5:53:12 AM UTC+12 A. Razzak Memon wrote: > >> Hello John, >> >> Are you able to launch the help from the Database >> Explorer menus, such as Database Explorer > >> Databases > Help, which launches the help for the Database Explorer >> module? >> >> There are also help buttons within the Form >> Designer's Property Editors for each control, and >> elsewhere throughout menus and dialog boxes. >> >> It would also be a good test to try and launch >> the R:BASE help from the C:\ drive, to see if there is a difference. >> >> Very Best R:egards, >> >> Razzak. >> >> R:BASE Technologies, Inc. >> https://www.rbase.com >> >> >> At 08:05 PM 6/7/2022, johnd...@gmail.com wrote: >> >> >Hi Razzak, >> > >> >I removed the two fonts in that folder and >> >re-booted my laptop but still no luck with the >> >first three items on the Help menu. The tutorial >> >works though. Is there any difference in the >> >'mechanism' for running the help files ? (The >> >chm files are exactly the same as the ones on the laptop where Help does >> work.) >> > >> >Thank you. >> >John Docherty >> > >> >On Wednesday, June 8, 2022 at 8:05:16 AM UTC+12 johnd...@gmail.com >> wrote: >> >Hi Razzak, >> > >> >Thanks for your reply. RBase is on the D drive. >> >(I have a C & D on this laptop.) >> > >> >I did install a new font a while ago so I will >> >try that later. (Just off out now - already >> >late....) I will let you know if that solves the issue. >> > >> >Thanks for your help. >> > >> >Regards >> >John Docherty >> > >> >On Wednesday, June 8, 2022 at 1:38:29 AM UTC+12 A. Razzak Memon wrote: >> >Hello John, >> > >> >Is the R:BASE installation on the local C:\ drive, a secondary drive, >> >or perhaps a network shared drive? >> > >> >Do you have custom fonts installed on the computer? Navigate to the >> >"C:\Users\<username>\AppData\Local\Microsoft\Windows\Fonts\" location >> >and remove any custom fonts loaded in the folder. >> > >> >Very Best R:egards, >> > >> >Razzak. >> > >> >R:BASE Technologies, Inc. >> ><https://www.rbase.com>https://www.rbase.com >> > >> > >> >At 01:32 AM 6/7/2022, johnd...@gmail.com wrote: >> > >> > >I was wondering if anyone has any suggestions as to why Help does >> > >not work on one of my laptops. (It is fine with the same version on >> > >the other one I use, so not an R:Base issue.) Any suggestions as to >> > >what I should try would be much appreciated. (I have reinstalled the >> > >latest version of Help but nothing changed.) >> > > >> > >Thank you. >> > >Regards >> > >John Docherty >> > >> > >> > >> > >> >-- >> >For group guidelines, visit >> ><http://www.rbase.com/support/usersgroup_guidelines.php> >> http://www.rbase.com/support/usersgroup_guidelines.php >> >--- >> >You received this message because you are >> >subscribed to the Google Groups "RBASE-L" group. >> >To unsubscribe from this group and stop >> >receiving emails from it, send an email to >> ><mailto:rbase-l+u...@googlegroups.com>rbase-l+u...@googlegroups.com. >> >To view this discussion on the web visit >> >< >> https://groups.google.com/d/msgid/rbase-l/02cafcd6-4f95-4ce6-bf05-024f91a497c7n%40googlegroups.com?utm_medium=email&utm_source=footer >> > >> https://groups.google.com/d/msgid/rbase-l/02cafcd6-4f95-4ce6-bf05-024f91a497c7n%40googlegroups.com. >> >> >> >> -- For group guidelines, visit http://www.rbase.com/support/usersgroup_guidelines.php --- You received this message because you are subscribed to the Google Groups "RBASE-L" group. 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