I would never think of auto log off after only 20 minutes. What a way to invite data corruption!
I might consider 12 hours! That person is truly not doing anything and has probably forgotten to log off or got disconnected. It is very hard to explain to users the difference between logging off and disconnecting. Denis McGrath ________________________________ From: [email protected] [mailto:[email protected]] On Behalf Of John Engwer Sent: Monday, October 18, 2010 11:33 AM To: RBASE-L Mailing List Subject: [RBASE-L] - RE: Citrix- Remote desktop Dennis, Anyone that has access to the server console can check the event log and can run Task Manager to observe the resources used. You can check the event log at any time and it will show what warnings or errors were posted when RBASE failed. John From: [email protected] [mailto:[email protected]] On Behalf Of Dennis Fleming Sent: Monday, October 18, 2010 11:46 AM To: RBASE-L Mailing List Subject: [RBASE-L] - RE: Citrix- Remote desktop John, I asked my customer if Citrix can check the Task Manager (for each session?) to see if RBase is running before killing an "idle" session in 20 minutes. Sounds like a long shot. Dennis ***** At 10:29 AM 10/18/2010, you wrote: Dennis, Is the OS posting any errors in the event log? Check memory usage, paging and CPU usage when the Citrix user is logged on (via Task Manager). John From: [email protected] [ mailto:[email protected]] On Behalf Of Dennis Fleming Sent: Monday, October 18, 2010 10:20 AM To: RBASE-L Mailing List Subject: [RBASE-L] - RE: Citrix- Remote desktop Emmitt, I know we've been down this road many times, but should we be exiting the user after some predetermined time? Particularly Citrix (remote desktop) users. My customer says, "Once Citrix detects inactive session (20 minutes), it will automatically log them off." Not sure exactly how they determine an inactive session. TIA, Dennis ***** At 02:06 PM 10/16/2010, you wrote: Dennis, I'd say it is unusual for corruption to occur with a user on the server desktop, assuming the database files reside locally on that server. In this case I'd look at how the server is tuned - if too few resources are dedicated to applications as opposed to file/network services, you might see troubles. If the files reside remotely from the server in question, then by all means take a long, hard look at the network components. Emmitt Dove Manager, Converting Applications Development Evergreen Packaging, Inc. [email protected] (203) 214-5683 m (203) 643-8022 o (203) 643-8086 f [email protected] From: [email protected] [ <mailto:[email protected]> mailto:[email protected]] On Behalf Of Dennis Fleming Sent: Tuesday, October 05, 2010 10:03 To: RBASE-L Mailing List Subject: [RBASE-L] - Citrix- Remote desktop One of our users with RBase running on Citrix- Remote desktop, has periodic data base corruption. Usually index file 3 (occasionally file 2) which usually indicates a network speed issue and unable to synchronize the data base. But, since each user is actually a session on the server, shouldn't it be faster? Just printer, keyboard/mouse, and screen forms sent to/from the remote PC? TIA, Dennis ***** Dennis Fleming IISCO www.TheBestCMMS.com<http://www.thebestcmms.com/> Phone: 570 775-7593 Mobile: 570 351-5290 Dennis Fleming IISCO www.TheBestCMMS.com<http://www.thebestcmms.com/> Phone: 570 775-7593 Mobile: 570 351-5290 Dennis Fleming IISCO www.TheBestCMMS.com<http://www.thebestcmms.com/> Phone: 570 775-7593 Mobile: 570 351-5290
