It's a company with 127 employees worldwide, almost all of them in Switzerland, processing thousands if not hundreds of thousands (who knows, maybe millions. I have no idea how many bottles Sigg sold in those years, but it's bound to be considerable) of returns. There might be five or ten people processing all of the US returns and with our tendency to instant-on panic mode over things like this there are going to be a lot of returns here. It's not going to be an fast process, give it some time.
Again, think about Rivendell having to deal with a recall on one of their products. They'd have to assign some of their limited staff to deal with that but would still be doing business as usual. Everything would be slower- new order fulfillment as well as processing the recall. All the RBW folks would (hopefully) understand this- because Rivendell is not a faceless corporation to us- and cut them some slack. We should do the same with Sigg. --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "RBW Owners Bunch" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en -~----------~----~----~----~------~----~------~--~---
