> Again, think about Rivendell having to deal with a recall on one of > their products. They'd have to assign some of their limited staff to > deal with that but would still be doing business as usual.
But at least from the address for returns, it seems Sigg hired a service here in the U.S. to handle the process. It could be their employees still need to vett each return and enter the online data for the replacement order. I have no idea about that. On Sep 20, 9:29 am, Tim McNamara <[email protected]> wrote: > It's a company with 127 employees worldwide, almost all of them in > Switzerland, processing thousands if not hundreds of thousands (who > knows, maybe millions. I have no idea how many bottles Sigg sold in > those years, but it's bound to be considerable) of returns. There > might be five or ten people processing all of the US returns and with > our tendency to instant-on panic mode over things like this there are > going to be a lot of returns here. It's not going to be an fast > process, give it some time. > > Again, think about Rivendell having to deal with a recall on one of > their products. They'd have to assign some of their limited staff to > deal with that but would still be doing business as usual. > Everything would be slower- new order fulfillment as well as > processing the recall. All the RBW folks would (hopefully) > understand this- because Rivendell is not a faceless corporation to > us- and cut them some slack. We should do the same with Sigg. --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "RBW Owners Bunch" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en -~----------~----~----~----~------~----~------~--~---
