I want to take this opportunity to put in a good word for Spenser. I don't know him personally, though we've swapped many e-mails and he's done enough thoughtful things for me, that I consider him a friend. He's keep me informed about OOS inventory - over months (like the cork grips for my daughter's bike, and long Nitto stays for mine). He's set items aside for me and kept them for weeks. In business, service is everything, and Rivpeople make an extra effort.
<http://img.photobucket.com/albums/v728/bulldog1935/Raleigh/aaP4110005.jpg> On Tuesday, August 12, 2014 7:14:13 PM UTC-5, Clayton wrote: > > HaHaHa! She probably will burp sea water now. > Clay > > > On Tuesday, August 12, 2014 5:08 PM, dougP <doug...@cox.net > <javascript:>> wrote: > > > "The dog ate my decals....." Next time she gets an X-ray, it'll say > "Atlantis" on her intestines. > > dougP > > On Tuesday, August 12, 2014 12:12:23 PM UTC-7, hsmitham wrote: > > Clayton, > > I was a bit surprised that you had this situation...as I read though the > thread I expected to see that Riv made it right as they did. It has been my > experience that Riv has the best customer service bar none. Customer > service like it used to be from most every retailer of the past. Case in > point when I was rehabbing my 03' Atlantis I ordered a new set of decals, > when they were delivered though our door slot the dog chewed them up! I > called Riv explained the situation and they immediately sent new ones > packaged differently so the Dachshund couldn't sink her teeth in .This was > clearly not Riv's fault but they took care of me. I figure even Riv has a > drop the ball moment but in every case I've heard they make it right. > > They have made a life long customer of me. > > ~Hugh > > On Tuesday, August 12, 2014 11:13:37 AM UTC-7, Clayton wrote: > > *Brian from Riv has sent me new stickers free of charge. Thank you > Rivendell. You stick by your customers and make things right. * > *I need to say, I love my Atlantis. Honestly, it is the best all around > bike I have ever owned. If you are on the fence about buying a Rivendell, > just buy one. You won't regret it. I never have. I will no longer bitch or > whine. Go on about your day.* > > On Monday, August 11, 2014 5:13:57 PM UTC-7, Clayton wrote: > > I ordered a set of Resurrectio stickers. They sent me the "not tough ones" > that go under the clear coat rather than the ones I ordered which were the > tough ones that go over the clear coat. As I was applying the seat tube > sticker it shattered. I contacted Riv, and they said since I had already > applied it they couldn't send me new ones. The problem I have is that you > can't tell what the stickers are as they have paper on both sides of the > stickers. It was their fault that they sent me the wrong ones and they > won't fix it. Crappy customer service. I am not happy. $18.00 dollars for > stickers to start with is a little ridiculous. I will make my own head > badge and leave all references to Rivendell off my powder coated Atlantis. > Can you see me pout? " I'm gonna take my ball and go home. " > > -- > You received this message because you are subscribed to a topic in the > Google Groups "RBW Owners Bunch" group. > To unsubscribe from this topic, visit > https://groups.google.com/d/topic/rbw-owners-bunch/iwVe977t4q8/unsubscribe > . > To unsubscribe from this group and all its topics, send an email to > rbw-owners-bunch+unsubscr...@googlegroups.com. > To post to this group, send email to rbw-owners-bunch@googlegroups.com. > Visit this group at http://groups.google.com/group/rbw-owners-bunch. > For more options, visit https://groups.google.com/d/optout. > > > -- You received this message because you are subscribed to the Google Groups "RBW Owners Bunch" group. To unsubscribe from this group and stop receiving emails from it, send an email to rbw-owners-bunch+unsubscr...@googlegroups.com. To post to this group, send email to rbw-owners-bunch@googlegroups.com. Visit this group at http://groups.google.com/group/rbw-owners-bunch. For more options, visit https://groups.google.com/d/optout.
