Clayton, I was a bit surprised that you had this situation...as I read though the thread I expected to see that Riv made it right as they did. It has been my experience that Riv has the best customer service bar none. Customer service like it used to be from most every retailer of the past. Case in point when I was rehabbing my 03' Atlantis I ordered a new set of decals, when they were delivered though our door slot the dog chewed them up! I called Riv explained the situation and they immediately sent new ones packaged differently so the Dachshund couldn't sink her teeth in .This was clearly not Riv's fault but they took care of me. I figure even Riv has a drop the ball moment but in every case I've heard they make it right.
They have made a life long customer of me. ~Hugh On Tuesday, August 12, 2014 11:13:37 AM UTC-7, Clayton wrote: > > *Brian from Riv has sent me new stickers free of charge. Thank you > Rivendell. You stick by your customers and make things right. * > *I need to say, I love my Atlantis. Honestly, it is the best all around > bike I have ever owned. If you are on the fence about buying a Rivendell, > just buy one. You won't regret it. I never have. I will no longer bitch or > whine. Go on about your day.* > > On Monday, August 11, 2014 5:13:57 PM UTC-7, Clayton wrote: >> >> I ordered a set of Resurrectio stickers. They sent me the "not tough >> ones" that go under the clear coat rather than the ones I ordered which >> were the tough ones that go over the clear coat. As I was applying the seat >> tube sticker it shattered. I contacted Riv, and they said since I had >> already applied it they couldn't send me new ones. The problem I have is >> that you can't tell what the stickers are as they have paper on both sides >> of the stickers. It was their fault that they sent me the wrong ones and >> they won't fix it. Crappy customer service. I am not happy. $18.00 dollars >> for stickers to start with is a little ridiculous. I will make my own head >> badge and leave all references to Rivendell off my powder coated Atlantis. >> Can you see me pout? " I'm gonna take my ball and go home. " >> > -- You received this message because you are subscribed to the Google Groups "RBW Owners Bunch" group. To unsubscribe from this group and stop receiving emails from it, send an email to rbw-owners-bunch+unsubscr...@googlegroups.com. To post to this group, send email to rbw-owners-bunch@googlegroups.com. Visit this group at http://groups.google.com/group/rbw-owners-bunch. For more options, visit https://groups.google.com/d/optout.
