HaHaHa! She probably will burp sea water now.
Clay  

On Tuesday, August 12, 2014 5:08 PM, dougP <dougpn...@cox.net> wrote:
 


"The dog ate my decals....."  Next time she gets an X-ray, it'll say "Atlantis" 
on her intestines.  

dougP


On Tuesday, August 12, 2014 12:12:23 PM UTC-7, hsmitham wrote:
Clayton,
>
>
>I was a bit surprised that you had this situation...as I read though the 
>thread I expected to see that Riv made it right as they did. It has been my 
>experience that Riv has the best customer service bar none. Customer service 
>like it used to be from most every retailer of the past. Case in point when I 
>was rehabbing my 03' Atlantis I ordered a new set of decals, when they were 
>delivered though our door slot the dog chewed them up! I called Riv explained 
>the situation and they immediately sent new ones packaged differently so the 
>Dachshund couldn't sink her teeth in .This was clearly not Riv's fault but 
>they took care of me. I figure even Riv has a drop the ball moment but in  
>every case I've heard they make it right.
>
>
>They have made a life long customer of me.
>
>
>~Hugh
>
>On Tuesday, August 12, 2014 11:13:37 AM UTC-7, Clayton wrote:
>Brian from Riv has sent me new stickers free of charge. Thank you Rivendell. 
>You stick by your customers and make things right. 
>>I need to say, I love my Atlantis. Honestly, it is the best all around bike I 
>>have ever owned. If you are on the fence about buying a Rivendell, just buy 
>>one. You won't regret it. I never have. I will no longer bitch or whine. Go 
>>on about your day.
>>
>>On Monday, August 11, 2014 5:13:57 PM UTC-7, Clayton wrote:
>>I ordered a set of Resurrectio stickers. They sent me the "not tough ones" 
>>that go under the clear coat rather than the ones I ordered which were the 
>>tough ones that go over the clear coat. As I was applying the seat tube 
>>sticker it shattered. I contacted Riv, and they said since I had already 
>>applied it they couldn't send me new ones. The problem I have is that you 
>>can't tell what the stickers are as they have paper on both sides of the 
>>stickers. It was their fault that they sent me the wrong ones and they won't 
>>fix it. Crappy customer service. I am not happy. $18.00 dollars for stickers 
>>to start with is a little ridiculous. I will make my own head badge and leave 
>>all references to Rivendell off my powder coated Atlantis. Can you see me 
>>pout?  " I'm gonna take my ball and go home. "
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