Kudos to VO for sending a replacement, but I think that should be the appropriate response from any manufacturer when a product fails prematurely. Did they mention anything else in their response? Such as a history of the particular crank failing or that they changed tooling due to these stress points? It is nice that you'll have a replacement, but I'd be wary of a product that has failed. While you didn't get hurt this time, whose to say the replacement won't fail as well, and could have more damaging results. Just being a skeptic this morning. David Chicago
On Thursday, February 12, 2015 at 9:17:35 PM UTC-6, Benedikt wrote: > > Actually I sent VO an email with a picture of the crank. There response > was,"What address do you want us to send your new replacement crank?" > -- You received this message because you are subscribed to the Google Groups "RBW Owners Bunch" group. To unsubscribe from this group and stop receiving emails from it, send an email to rbw-owners-bunch+unsubscr...@googlegroups.com. To post to this group, send email to rbw-owners-bunch@googlegroups.com. Visit this group at http://groups.google.com/group/rbw-owners-bunch. For more options, visit https://groups.google.com/d/optout.
