OK, apologies for tangentially-related anecdotes, but I want to name two other companies that come close in terms of customer service and general stand-behind-it-ness: Domke and Xtracycle. Domke makes various camera bags here in the US. Their classics are thick cotton canvas that aren't waterproof per se but can absorb a lot of water and keep it away from your gear. They can be waxed, and you can buy them waxed. I have about 6 of them for various kinds of adventures. I had one that had a strap that had torn a bit and was separating, probably from rubbing against my belt for 6 years most days. I emailed Domke (in Long Island, New York) and asked if they knew a local tailor/seamstress who could work with canvas this thick and either fix or replace the strap. They replied asking for a receipt; I replied that there's not point because I had had it for at least 6 years and their warranty doesn't go back that far. They asked me to send the bag in so they could inspect the tear, and a few days later I got a brand new one in the mail. Same thing happened with Xtracycle - I asked which model would replace my no-longer made cargo bike bags with deteriorating lining, and they said basically "don't bother buying them - we'll send you a new pair. We don't like that yours wore out so quickly" even though I left them out in the weather all day every day (and was open about it).
David B in Brooklyn On Tue, Mar 19, 2019 at 4:24 PM sameness <samen...@gmail.com> wrote: > > For what it's worth, which may indeed be quite a bit, and forgive me if I > have already shared this story: > > Patagonia went out of their way to make sure that their Torrentshell was the > last rain jacket I'll ever need. > > I walked into their local retail outlet with the sole intention of handing > over my (tattered, stained, 10? 11? 12? year old) jacket for repair or > recycling, and basically got strong-armed into grabbing a brand new one off > the rack. > > No receipt or means to prove I was the original owner. Could've found it in > the gutter for all they knew, and the condition looked like I did. I > protested, they insisted. They even thrust a retail receipt into my clammy > palm, "For warranty and returns". > > Assuming I get similar mileage from Mk II, totally outlay works out to > somewhere around 50 cents a month. > > If you can find a Patagonia garment that works for you, only Riv comes close > in terms of customer service and general stand-behind-it-ness. > > Jeff Hagedorn > Los Angeles, CA USA > > On Tuesday, March 19, 2019 at 12:49:48 PM UTC-7, Garth wrote: >> >> >> (M)uch moreso than even a Patagucci Houdini > > -- > You received this message because you are subscribed to the Google Groups > "RBW Owners Bunch" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to rbw-owners-bunch+unsubscr...@googlegroups.com. > To post to this group, send email to rbw-owners-bunch@googlegroups.com. > Visit this group at https://groups.google.com/group/rbw-owners-bunch. > For more options, visit https://groups.google.com/d/optout. -- You received this message because you are subscribed to the Google Groups "RBW Owners Bunch" group. To unsubscribe from this group and stop receiving emails from it, send an email to rbw-owners-bunch+unsubscr...@googlegroups.com. To post to this group, send email to rbw-owners-bunch@googlegroups.com. Visit this group at https://groups.google.com/group/rbw-owners-bunch. For more options, visit https://groups.google.com/d/optout.
