Just to give you an alternate view, Rivendell have never responded to any of my emailed questions and even when there was a slight hiccup in frame number 1, I had to phone them and they were to return my call which they never did. The issue was resolved but a little communication goes a long way. Plus the frame was late by two months. They were suppose to phone back on frame number 2, to give me geometry on the the bikes you are looking at and they never did. I did end up buying a complete bike instead where the geometry numbers are listed.
My preferred communication style is email, unfortunately Rivendell doesn't follow that style of communication at least with me. I like it better when I can just get on the website and order something, without phoning or emailing, that system has worked for me beautifully. But even today the Riv website is down, the domain has expired, really how does that happen when you are mostly an internet company? Will I keep buying from them? Most definetly. They have the bikes and products that I like but I also am aware if there is a problem, communication will be lacking. Many of you have had such great interactions, so maybe I was just unlucky twice. On Saturday, February 1, 2014 8:19:11 PM UTC-5, Mike wrote: > > Actually, I did email them about this and didn't hear back. I'm sure > they're busy. Don't want to bother them. Seems reasonable for them to > update the geometry information. > > --mike > > On Saturday, February 1, 2014 6:37:36 AM UTC-8, Michael wrote: > >> Just call or email them to ask. I am sure they will be glad to tell >>> you. I emailed, and they told me and emailed me a blueprint of my 52 Sam, >>> showing all measurements of tubes. >>> >> -- You received this message because you are subscribed to the Google Groups "RBW Owners Bunch" group. To unsubscribe from this group and stop receiving emails from it, send an email to rbw-owners-bunch+unsubscr...@googlegroups.com. To post to this group, send email to rbw-owners-bunch@googlegroups.com. Visit this group at http://groups.google.com/group/rbw-owners-bunch. For more options, visit https://groups.google.com/groups/opt_out.
